Experienced Customer Operations Manager – Multifamily Resident Experience Platform

At arenaflex, we're revolutionizing the way people experience home by connecting renters and multifamily operators through our innovative Resident Operating System. Our platform seamlessly integrates every aspect of apartment living, creating a lifestyle co-pilot for residents and an engagement engine for operators. We're trusted by industry leaders and backed by top talent from companies like Fiverr, Kaltura, and Sonos, alongside seasoned real estate veterans. As we continue to grow and expand our reach, we're seeking an exceptional Customer Operations Manager to join our team. This role is a critical part of our operational infrastructure, ensuring smooth, scalable launches and seamless customer experiences. If you're a sharp, resourceful, and detail-oriented professional with a passion for process improvement and customer satisfaction, we want to hear from you.

About the Role

As a Customer Operations Manager at arenaflex, you'll be responsible for managing the operational execution of customer rollouts, ensuring timely and successful launches. You'll work closely with Sales, Customer Success, Product, and Support teams to coordinate cross-functional efforts, manage project plans, and track dependencies. Your attention to detail and ability to handle complex projects will be essential in maintaining our high standards of quality and customer satisfaction.

Key Responsibilities

### Implementation & Launch Execution

• Own the full launch process from kickoff to go-live across both new and existing properties
• Manage project plans, track dependencies, and follow up on outstanding tasks across internal and client teams
• Handle data inputs and advanced configurations in the arenaflex platform (e.g., onboarding checklists, amenities, RentCafe and Yardi integrations, workflows, etc.)
• Assign and coordinate work across cross-functional teams (e.g., training, product support, integration follow-ups)

### Operational Support & Internal Systems

• Maintain and improve implementation tools, templates, and workbooks (e.g., onboarding workbooks, Hub tasks)
• Route internal tickets and requests to the right teams (product, support, integrations, etc.)
• Own the task manager and Hub configuration to ensure visibility and consistency across account activity
• Conduct data hygiene reviews to keep client information accurate and actionable
• Partner with Customer Success to ensure ongoing client-facing activities (e.g., feature releases, training content, property transitions) are tracked and supported
• Support audits and rollout prep for key accounts like Bozzuto, Related, and GID

### Process & Scale

• Identify and eliminate bottlenecks in the onboarding and expansion process
• Propose operational upgrades and workflows that reduce manual work and improve speed-to-launch
• Help build a scalable operating model as arenaflex rolls out across larger enterprise accounts

What You Bring

* 3+ years in Customer Operations, Implementation, or Project Management at a SaaS or tech-enabled service company

• Proven ability to manage complex projects and coordinate across multiple teams
• High attention to detail — especially with timelines, client data, and task handoffs
• Clear, professional communication skills (written and verbal)
• Experience configuring SaaS platforms and managing client-facing data or workflows
• A systems mindset — you enjoy improving processes as much as executing them

Nice to Have

* Familiarity with the multifamily industry, Yardi, RentCafe, or proptech integrations

• Experience with project management tools like Monday.com, Asana, or HubSpot
• Comfort supporting customer-facing teams while owning internal operational execution

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a fast-growing, innovative company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements and remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and detail-oriented professional with a passion for customer satisfaction and process improvement, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you! Apply for this job