Experienced Customer Success Consultant - Training Specialist WA

Join arenaflex, a global organization that provides world-class content and leading-edge technology and software tools, as an Experienced Customer Success Consultant - Training Specialist WA. In this role, you will have the opportunity to engage with clients to deliver training and implement effective solutions, while also identifying opportunities and building relationships with stakeholders.

About arenaflex

arenaflex is a global leader in the provision of legal, regulatory, and business information and analytics. Our mission is to enable customers to quickly find the answers they are searching for and to advance the rule of law. With a strong presence in Australia, we are committed to providing our customers with the best possible service and support.

About the Role

As a Customer Success Consultant - Training Specialist WA, you will be responsible for delivering a minimum of 40 training hours per month and maintaining accurate records. You will also be responsible for planning learning activities to cover the client base and minimize cancellations, identifying opportunities for new sales to fulfill client needs, and enhancing clients' knowledge of our products and drive usage. Additionally, you will be responsible for building effective relationships with individual users and key stakeholders, defining client learning needs, and planning and implementing effective training solutions.

Responsibilities

* Delivering a minimum of 40 training hours per month and maintaining accurate records

• Planning learning activities to cover the client base and minimize cancellations
• Identifying opportunities for new sales to fulfill client needs
• Enhancing clients' knowledge of our products and drive usage
• Building effective relationships with individual users and key stakeholders
• Defining client learning needs and planning and implementing effective training solutions

Requirements

* Law degree or possess good understanding of Legal landscape. Open to Law graduates who are seeking alternative career

• Experience in customer success or customer relationship preferably within Legal industry
• Experience in training delivery and using platforms like eLearning
• Identify opportunities while building solid relationships with customers and stakeholders
• Possess exceptional communication and presentation skills
• Understand Boolean and free text search principles
• Be authorized to legally work in Australia
• Liaise with a range of management and staff levels, particularly with Sales departments

Work in a way that works for you

arenaflex promotes a healthy work/life balance across the organization. We offer an appealing working prospect for our people, with numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. We will help you meet your immediate responsibilities and your long-term goals.

Benefits

* Discounted Health plan rate and Optical Assistance

• Life assurance and income protection
• Option to buy additional Annual Leave days
• Employee Assistance Program
• Flexible working arrangements
• Benefits for you and your family
• Access to learning and development resources

About the Business

arenaflex Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

Why join arenaflex?

* Join a global organization with a strong presence in Australia

• Work with a team of experienced professionals who are passionate about delivering excellent customer service
• Have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment
• Enjoy a range of benefits and perks that will support your wellbeing and happiness
• Be part of a company that is committed to advancing the rule of law and making a positive impact on society

How to apply

If you are a motivated and experienced professional who is passionate about delivering excellent customer service, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a fair and accessible hiring process and will make reasonable adjustments to ensure that all candidates have an equal opportunity to participate in the recruitment process.

USA Job Seekers

arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local laws prohibiting employment discrimination. If you are a job seeker with a disability, please contact us to request a reasonable accommodation.

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