Part-Time Customer Service Representative – Remote Opportunity with arenaflex

Join arenaflex's Member and Provider Services team as a Part-Time Customer Service Representative and be part of a dynamic, innovative, and mission-driven organization that's revolutionizing the healthcare industry. Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to explore this exciting opportunity to join arenaflex as a Part-Time Customer Service Representative.

About arenaflex

arenaflex is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started arenaflex in 2012 to create the kind of health insurance company we would want for ourselves – one that behaves like a doctor in the family. Our mission is to provide innovative, member-centric solutions that simplify the healthcare experience and make a positive impact on people's lives.

The Role

As a Part-Time Customer Service Representative, you will play a critical role in handling daily activities involved in running a health insurance company, including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager and work closely with members, brokers, providers, and arenaflex vendors through multiple channels.

Key Responsibilities

* Develop a comprehensive understanding of the current processes, procedures, and tools associated with the arenaflex business model.

• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners, including members, brokers, providers, and arenaflex vendors.
• Support the leadership team by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Work Environment and Culture

arenaflex is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture, and our mission. As a remote role, you must reside in Florida, Georgia, or Texas. We offer a flexible and dynamic work environment that values collaboration, innovation, and continuous learning.

Part-Time Shifts

We offer a variety of part-time shifts to accommodate your schedule and needs. All times listed are in Eastern Standard Time (EST). Please note that you will be required to work a minimum of 20 hours per week.

• Monday & Tuesday: 8:00 AM - 7:00 PM (22 hours/week)
• Monday & Tuesday: 9:00 AM - 8:00 PM (22 hours/week)
• Monday & Wednesday: 10:30 AM - 4:30 PM (12 hours/week)
• Monday, Wednesday & Thursday: 8:00 AM - 1:00 PM (15 hours/week)
• Monday - Thursday: 8:00 AM - 1:00 PM (18 hours/week)
• Tuesday - Friday: 8:00 AM - 1:00 PM (18 hours/week)
• Saturday & Sunday: 8:00 AM - 6:30 PM (20 hours/week)
• Saturday & Sunday: 1:30 PM - 12:00 AM (20 hours/week)

Pay Transparency

The base pay for this role is $19.00 per hour. You are also eligible for select employee benefits and vacation accrual of up to 64 hours per year.

Qualifications

* 1+ years of experience in a high-volume or customer-focused setting.

• 1+ years of healthcare experience.
• High school diploma or GED.

Bonus Points

* Strong quantitative or analytical skills focused on identifying or solving problems.

• Experience manipulating and entering accurate data.
• Advanced Google Suite or Microsoft Office capabilities.

Why Join arenaflex?

* Be part of a dynamic, innovative, and mission-driven organization that's revolutionizing the healthcare industry.

• Work in a fast-paced, dynamic environment where no two days are the same.
• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences.
• Enjoy a flexible and dynamic work environment that values collaboration, innovation, and continuous learning.
• Take advantage of select employee benefits and vacation accrual of up to 64 hours per year.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, we invite you to apply for this exciting opportunity to join arenaflex as a Part-Time Customer Service Representative. Please submit your application through our website or by clicking on the link below. Apply Job! Apply to this Job Apply for this job