Experienced Customer Support Concierge – Virtual Lobby and Zoom Room Management

About arenaflex

arenaflex is an innovative, AI-powered platform that empowers businesses to elevate their digital presence and drive growth. As a global leader in the industry, we support a community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. arenaflex empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. With a network of over 250 microservices, we manage over 470 terabytes of data distributed across five databases, and support over 1 million domain names. Our platform processes over 15 billion API hits and handles more than 2.5 billion message events every day.

Our People and Culture

At arenaflex, we operate in a global, remote-first environment, with over 1,500 team members across 15+ countries. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our team members are passionate about delivering exceptional customer experiences, and we're committed to making a lasting impact on the businesses we serve.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark – and we get to help make that happen.

Join Our Team

We're seeking an experienced Customer Support Concierge to join our team and help us deliver exceptional customer experiences. As a Customer Support Concierge, you will be the first point of contact for our customers, greeting them in the lobby and routing them to a team member. You will also be responsible for answering video calls, chats, and rerouting customers to team members, working with Managers and customer support reps to connect customers on Zoom, and creating best practices on waiting room etiquette and maintaining a great Zoom room environment.

Key Responsibilities

* Greet customers in the lobby and route them to a team member

• Answer video calls, chats, and reroute customers to team members
• Work with Managers and customer support reps to connect customers on Zoom
• Create best practices on waiting room etiquette and maintain a great Zoom room environment
• Educate customers on the chat/Zoom support functions
• Provide feedback to the leadership team to improve customer experience
• Connect Senior Specialists with scheduled customers
• Facilitate Urgent Escalations by working with Managers and Senior Specialists
• Perform other duties as assigned and/or modified as business needs change

What You'll Bring

* High school diploma or GED required

• Prior experience as a receptionist, scheduler, administrative/clerical assistant, or relevant role preferred
• Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• Experience answering high call volume calls and solving customer's needs preferred
• Excellent phone, email, and instant messaging communication skills
• Organization skills to keep accurate records and important information quickly
• Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriately and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and "camera ready," which requires a quiet workspace with little to no distractions
• Reliable high-speed internet/Wi-Fi connection at home with little to no interruptions
• Availability to work a flexible schedule, which may include mornings, nights, weekends, and holidays
• Knowledge of arenaflex products and services preferred
• Intermediate MAC computer skills, including use of multiple monitors and applications
• Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

Language Skills Required vs. Preferred

* Fluent in English

• Demonstrated verbal and written communication skills

Additional Information

* The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

• #LI-Remote #LI-VP1

Why Join arenaflex?

* Competitive compensation and benefits package

• Opportunity to work with a global community of businesses and entrepreneurs
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work schedule and remote work options
• Access to cutting-edge technology and tools

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, please submit your application through our website. We can't wait to hear from you! Apply to this Job Apply for this job