Experienced Full Stack Customer Success Manager – Industrial AI and Asset Management

Join arenaflex, a pioneering industrial AI company, as we revolutionize the way machines, equipment, energy systems, vehicles, buildings, and more are managed with our intelligent asset platform. As a key member of our team, you will play a vital role in helping industrial companies unlock the full potential of AI to tackle their most pressing challenges: labor shortages, increasing asset complexity, and global competitive pressures.

About arenaflex

arenaflex is a fast-growing start-up based in Munich, founded in 2018 as a spin-off from TU Munich & CDTM. We leverage AI to take the service, operation, and maintenance of all kinds of industrial assets to an entirely new level. With €14 million in funding from investors like Earlybird, Speedinvest, Fly Ventures, and angel investors, including the founders of Personio and Celonis, we're poised to become a category leader in Industrial AI. Our 100+ customers, including Kärcher, OSRAM, Liqui Moly, Edding, and Knuspr, manage over 1 million different types of assets with our solution – making the digital transformation of the industry a reality.

Your Role

As an Experienced Full Stack Customer Success Manager, you will be responsible for the holistic support and consulting of our customers, focusing on service quality, product experience, and customer growth while continuously improving these areas through targeted project management. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.

Key Responsibilities

* Manage up to 40 customers throughout the entire customer lifecycle and build long-term relationships based on trust and value.

• Help new customers get started quickly and support them in fully leveraging the platform's potential in the long term.
• Identify growth opportunities with existing customers and actively contribute to realizing upselling opportunities.
• Act as the voice of your customers by bringing their needs into the product development process and collaborating closely with internal teams.
• Challenge the status quo and continually seek opportunities to enhance Customer Success processes and beyond.

Your Profile

You thrive in a fast-paced, dynamic environment and have already proven in a similar role that you can work independently, data-driven, reliably, and in a structured manner. To succeed in this role, you will need:

• 2+ years of experience in (strategy/process) consulting, Customer Success, Account Management, or similar roles – ideally in a B2B software environment or manufacturing industry.
• Strong business acumen to understand customer motivations and business drivers, promoting product adoption, identifying upselling opportunities, and preventing churn.
• Passion for customer interaction, goal-oriented mindset, excellent communication skills, and assertiveness.
• Experience in designing and conducting workshops and training sessions.
• Technical affinity, analytical thinking, and the ability to remain calm in challenging situations while diving into details to solve problems creatively.
• Fluency in German (C2 level) and English (C1 level), both written and spoken.
• Ability to excel in a dynamic environment, adapt quickly to challenges, and foster development through mutual feedback.

What We Offer

At arenaflex, we ensure you have everything you need to thrive:

• Competitive compensation package: Enjoy a salary, benefits, and equity, with annual reviews.

State-of-the-art tools and equipment

for a modern and efficient setup.

• Health and wellness benefits: Access to Nilo Health, JobRad (bike leasing), and your choice between a GUUD card or Wellpass for sports and fitness.
• Prime office location: Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers.
• Work-from-anywhere flexibility: You can work remotely for up to 3 months per year.
• Attractive Compensation & Benefits: In addition to a competitive salary, you’ll enjoy different company benefits and 30 vacation days (based on full-time work).
• Continuous learning: Get a €1,500 development budget plus 1 day of educational leave per year.

Why Join arenaflex?

* Be part of a pioneering company that is revolutionizing the industrial sector with AI.

• Work with a talented team of experts who are passionate about delivering exceptional customer experiences and driving business growth.
• Enjoy a dynamic and fast-paced work environment that offers opportunities for growth and development.
• Contribute to the development of a cutting-edge AI platform that is transforming the way industrial assets are managed.
• Enjoy a competitive compensation package and a range of benefits that support your well-being and career growth.

How to Apply

If you're a motivated and experienced Customer Success professional who is passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job