Junior Customer Solutions Expert - Maternity Leave Backfill

Join arenaflex, a leading provider of innovative sales and marketing tools, as we seek a talented Junior Customer Solutions Expert to join our dynamic customer solutions team in Lisbon, Portugal. At arenaflex, we believe that great people create great products, and we're committed to hiring individuals who embody our core values. With a mission to support sales and marketing teams with easy-to-use, powerful tools, we've grown from a small team to a truly international company of over 850+ people, representing more than 50 nationalities. Our cloud-based software is trusted by over 100,000 companies and used in 179 countries.

About arenaflex

arenaflex has been on a mission to revolutionize the sales and marketing industry since 2010. Our journey has been marked by significant milestones, including a majority investment from Vista Equity Partners in 2020, making us the fifth unicorn from Estonia. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner for small and medium-sized businesses.

Your New Adventure

As a Junior Customer Solutions Expert, you'll be part of a dedicated support team that resolves customer questions and queries, contributing to our mission of turning customers into loyal fans. Your role will involve:

• Providing friendly, efficient, informative, and fast support to customers via live chat, email, and phone
• Collaborating with product management, engineering, and other teams to stay updated on the latest arenaflex features
• Diagnosing root causes of customer issues and delivering effective solutions
• Contributing to customer satisfaction and retention by offering excellent service
• Helping arenaflex grow by turning both existing and new customers into loyal fans, taking any conversation as an opportunity to help retain and grow our customer base

Does This Sound Like You?

We're looking for a talented individual who embodies the following qualities:

• Fluency in English and Portuguese (spoken and written), mandatory
• Great customer service skills such as active listening, responsiveness, and thorough follow-through further escalation
• Excellent interpersonal and communication skills
• Soft skills focused on risk management and negotiation
• Comfortable multitasking and managing several customer interactions simultaneously
• Familiarity with email systems, including filtering, spam management, and integration is a plus
• Basic knowledge of sales processes, including leads, opportunities, and deal tracking is a plus
• Experience in a customer-facing role (preferred)
• Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
• Confident using helpdesk tools like Intercom, Freshdesk, Zendesk, among others

Why arenaflex?

At arenaflex, we offer a unique work environment that values authenticity, champions collaboration, and supports each other. We empower bold ideas that drive real change and invest in helping you unlock your potential. Our benefits package includes:

• People-first culture: Be part of a team that values authenticity, champions collaboration, and supports each other
• Unlock potential: Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision
• We've got you: Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG
• Grow with us: Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential
• Packed with purpose: Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Compensation and Benefits

For this role, we anticipate a total compensation range of €17,000-€21,000 gross per year, depending on your experience and qualifications. This includes a shift allowance, meal allowance (paid via meal card), and access to our FlexBen program (flexible benefits tailored to your needs).

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.

Additional Information

We're on the lookout for a junior customer solutions expert to assist our amazing customers and strengthen our Lisbon support team. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

Apply Now

Ready to join our dynamic team and contribute to our mission of turning customers into loyal fans? Apply now to become a Junior Customer Solutions Expert at arenaflex. Apply to this Job Apply for this job