Experienced Tier 1 Remote Customer Support Specialist – Phones, Chats, and E-Books – arenaflex

At arenaflex, we're on a mission to revolutionize the way top-tier brands connect with their customers. As a leading provider of managed digital engagement services, we're seeking highly skilled and passionate individuals to join our network of talented Mods. If you're a customer support expert with a passion for delivering exceptional experiences, we want to hear from you!

About arenaflex

arenaflex is a global provider of managed digital engagement services, with a team of over 10,000 Mods working with some of the world's coolest brands, including the NFL, Zendesk, and Topps. Our mission is to bring companies closer to their customers than ever before, and we're looking for talented individuals to join our squad.

The Role

As a Tier 1 Remote Customer Support Specialist, you'll be the face of arenaflex, providing top-notch support to our clients' customers via phone, chat, and email. You'll be the GPS for customers, guiding them through the process of navigating our clients' products and services, and solving concerns with a positive attitude and a smile.

Key Responsibilities

* Provide exceptional customer support via phone, chat, and email

• Troubleshoot and resolve issues for web and mobile apps
• Multitask in multiple browsers and browser tabs while handling customer communications
• Walk customers through the process of navigating a mobile app/website and downloading/installing an application
• Demonstrate a professional demeanor and show empathy in all interactions
• Meet or exceed performance metrics and quality standards
• Collaborate with team members to achieve shared goals and objectives

Requirements

* 1+ year of experience in customer support, preferably in a Tier 1 environment

• Proficiency in Zendesk and other ticketing systems
• Experience with inbound calls, chat, and email support
• Strong problem-solving skills and ability to multitask
• Tech-savvy with Mac, PC, iOS, Chromebook, Kindle Fire, and Android computers/devices and applications
• Reliable internet speed and service
• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

Preferred Qualifications

* Experience with e-books and digital content

• Knowledge of social media platforms and online communities
• Familiarity with arenaflex's clients and their products/services
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Experience with MS Office and Google Suite

What We Offer

* Flexible self-scheduling and work-from-home opportunities

• Access to 'Hot Gigs' postings exclusive to the arenaflex network
• Competitive hourly rate – discussed during your first interview
• Paid orientation and training
• Opportunities for career growth and professional development
• A dynamic and supportive team environment
• The chance to work with some of the coolest clients around the world!

Work Environment and Culture

At arenaflex, we value diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and inclusive for all employees, regardless of their background, culture, or identity. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our squad.

Compensation and Benefits

* Competitive hourly rate – discussed during your first interview

• Paid orientation and training
• Opportunities for career growth and professional development
• Flexible self-scheduling and work-from-home opportunities
• Access to 'Hot Gigs' postings exclusive to the arenaflex network
• A dynamic and supportive team environment

How to Apply

If you're a customer support expert with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. Don't forget to take your time and make sure your application is thorough and comprehensive – we can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Important Notes

* A Chromebook is not sufficient for arenaflex projects

• Pay rates vary by client and are not negotiable
• Rates will be disclosed during the interview process
• Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills
• Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.

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