Collections Officer – 3 Month Temporary
Job Description:
- Responsible for utilizing financial knowledge to educate and inform students of their financial status
- Collect outstanding Student Payment plans and set up payment arrangements
- Follow established collections processes for current and former students
- Perform telephone, mail, and email contact attempts to collect account balances
- Track and achieve weekly and quarterly metrics for collections
- Work with students to establish payment plan arrangements
- Maintain accurate notes for all accounts receivable balances
- Assign out of school student accounts with Collection Agencies if needed
- Perform analyses for management regarding collection trends and agency performance
- Educate and counsel students about their account balances and payment plans
Requirements:
- 3+ years of collections or business/accounting related work experience required
- Knowledge of Fair Debt Collection Practices Act (FDCPA) is desired
- Clear and professional verbal, written, and interpersonal communication skills
- Excellent organization and time management skills
- Strong analytical and problem-solving capabilities
- High level of professional ethics and etiquette
- Ability to maintain the highest level of confidentiality
- Proficient in Microsoft Office Suite and the ability to utilize multiple systems
- Ability to work independently and as a part of a team
- HS Diploma required
Benefits:
- This is a remote/temporary position that runs for 1-3 months
- Provides competitive remuneration and flexibility of working hours
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