Principal Product Manager - Customer Data Platform: Revolutionize Customer Experiences at arenaflex
Join the arenaflex Team:
At arenaflex, we're on a mission to revolutionize the insurance industry with cutting-edge technology. As a Principal Product Manager for our Customer Data Platform (CDP), you'll play a pivotal role in shaping the future of customer engagement. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded professionals to join us on this exciting journey.
About arenaflex:
arenaflex is a leading innovator in the insurance industry, committed to harnessing the power of technology to transform customer experiences. With a rich history of innovation and a passion for excellence, we're dedicated to creating a better future for our customers, employees, and partners.
About the Role:
As a Principal Product Manager, you'll collaborate with cross-functional teams to develop and drive the CDP roadmap, enabling a single view of our customers and powering operational and analytical use cases. Your expertise will help us evolve the CDP into the ultimate data experience for product-led growth and business professionals. You'll work closely with stakeholders to understand their data needs, develop user stories, and drive trade-off decisions. Your goal will be to deliver best-in-class experiences and enabling capabilities that delight our customers.
Responsibilities:
* Collaborate with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs
- Develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
- Identify new data sources and onboard existing data sources to the CDP
- Evolve our identity resolution models (deterministic and probabilistic)
- Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
- Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
- Help build the product roadmap, define user stories, and drive trade-off decisions
- Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
- Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
Requirements:
* Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager
- 4+ years of experience in managing Customer Data Platforms
- Strong strategic thinking, analytical, and problem-solving skills
- Excellent communication and interpersonal skills
- Proven ability to lead cross-functional teams and deliver results in an iterative development environment
- Fluency with concepts like unique identifier, API, ETL, etc.
- Data proficiency - you can source, analyze, and present quantitative and qualitative data
What We Offer:
* Competitive salary and benefits package
- Flexible, hybrid remote arrangement
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Premier Medical, Dental, and Vision Insurance with no waiting period
- Paid Vacation, Sick, and Parental Leave
- 401(k) Plan and Tuition Assistance
Why Join arenaflex?
* Be part of a team that's revolutionizing the insurance industry with cutting-edge technology
- Collaborate with cross-functional teams to develop and drive the CDP roadmap
- Work with a dynamic and supportive team that's passionate about delivering exceptional customer experiences
- Enjoy a competitive salary and benefits package, including flexible remote work arrangements
- Opportunities for career growth and professional development in a rapidly evolving industry
How to Apply:
If you're passionate about transforming customer experiences and have a strong background in product management, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. Apply To This Job Apply for this job Apply for this job