Experienced Customer Billing Specialist – 6-Month Maternity Leave Cover Contract

Join arenaflex, a dynamic and innovative company at the forefront of creating seamless sales experiences that drive revenue. We're looking for a detail-oriented and reliable Customer Billing Specialist to join our team on a 6-month maternity leave cover contract, with the potential to extend. As a key member of our team, you'll play a vital role in ensuring our customers have a smooth, accurate, and delightful billing experience.

About arenaflex

arenaflex is a leading provider of sales experience solutions that empower businesses to create beautiful, interactive collateral with analytics on what buyers are interacting with, payments, e-sign, easy integration into your CRM, and all the other functionality you wish your old PDF documents had. With a strong business foundation, consistent growth, and incredibly low churn, we're now scaling our growth and looking for talented individuals to join our team.

What You'll Do

As a Customer Billing Specialist, you'll be responsible for managing various aspects of our billing operations, including:

• Managing Stripe operations: create new customers and subscriptions, issue invoices, handle disputes, and monitor unusual activity.
• Setting up and maintaining Chargebee records: assist Customer Success Managers with renewals, support Account Executives with new customer setups, and enable direct debit payment arrangements.
• Overseeing Accounts Receivable: generate weekly reports, track outstanding invoices, and collaborate with CSMs to follow up with overdue customers.
• Monitoring and reporting on AR to support weekly cash flow analysis.
• Providing timely and thoughtful responses to customer queries via the billing inbox.
• Taking ownership of the Billing Slack channel, helping resolve complex billing-related support cases with the Support Team.
• Drafting and submitting vendor forms when required by customers.
• Reconciling Hubspot closed-won deals: ensure all deals are properly billed via invoice or Stripe and follow up on missing setups.
• Keeping ChartMogul in sync: ensure all new, expanded, and renewing customers are reflected correctly.

About You

We're looking for a highly skilled and detail-oriented individual with excellent command of English and strong written and verbal communication skills. You should have experience in billing, accounts receivable, or finance operations, ideally in a SaaS or tech environment. Familiarity with Stripe, Chargebee, and Hubspot (or similar tools) is a must, and you should be confident navigating them.

Essential Qualifications

* Excellent command of English with strong written and verbal communication skills.

• Experience in billing, accounts receivable, or finance operations, ideally in a SaaS or tech environment.
• Familiarity with Stripe, Chargebee, and Hubspot (or similar tools).
• Detail-oriented and strong organizational skills.
• Clear and empathetic communicator, especially in writing.
• Thrive in a remote, asynchronous environment and are comfortable taking initiative.
• Enjoy working with cross-functional teams, including Sales, Customer Success, and Support.

Preferred Qualifications

* Experience with ChartMogul or other SaaS analytics tools.

• Background working in startups or fast-growing companies.
• Familiarity with customer support tools like HelpScout.

Work Environment and Company Culture

As a remote, asynchronous team, we value flexibility and autonomy. You'll have the opportunity to work with a talented and dynamic team, collaborate with cross-functional teams, and contribute to the growth and success of arenaflex. Our company culture is built on innovation, collaboration, and a passion for delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our team members. As a Customer Billing Specialist, you'll have opportunities to learn and grow with our company, develop new skills, and take on new challenges. We offer a range of learning benefits, including training programs, mentorship, and opportunities for professional development.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. As a valued member of our team, you'll enjoy a range of benefits, including health insurance, retirement plans, and paid time off.

How to Apply

If you're a motivated and detail-oriented individual with a passion for billing and customer experience, we'd love to hear from you! To apply, please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Apply Now

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