Experienced Bilingual Customer Support Specialist – Spanish & English – Global Compliance Platform
At arenaflex, we're revolutionizing the way companies verify identities and businesses through a cutting-edge combination of AI-powered fraud detection, orchestration, and local data integrations. As a Y-Combinator backed global compliance platform, we're committed to making onboarding safer and smarter for fintechs, banks, and enterprises worldwide. We're now seeking an exceptional bilingual (Spanish & English) Customer Support Specialist to join our growing team and help us deliver an unparalleled customer experience.
About arenaflex
arenaflex is a pioneering global compliance platform that's changing the game in identity verification and business onboarding. Our innovative approach combines the power of AI, orchestration, and local data integrations to provide a seamless and secure experience for our customers. With a strong focus on fintech, banks, and enterprises, we're dedicated to making onboarding faster, safer, and more efficient.
Role Overview
As a bilingual (Spanish & English) Customer Support Specialist at arenaflex, you'll be the front line of communication for our customers, helping resolve issues, guiding users through our platform, and ensuring a high-quality experience. You'll work closely with our product, engineering, and customer success teams to ensure customer feedback is heard and acted on. This is an exciting opportunity to join a dynamic team and make a real impact on our customers' lives.
Key Responsibilities
• Provide responsive, empathetic, and technically accurate support to our global users via email, chat, and occasional video calls
- Troubleshoot and guide users through technical issues related to the arenaflex dashboard, SDKs, APIs, and integrations
- Act as a liaison between customers and our technical team to escalate bugs or feature requests
- Maintain clear and structured documentation for internal processes and customer knowledge bases
- Translate key support documents and responses between Spanish and English as needed
- Monitor customer queries and maintain SLAs, ensuring timely resolution and customer satisfaction
- Collaborate with product and engineering teams to continuously improve the customer experience
Essential Qualifications
• Fluent in both Spanish and English (written and spoken)
- Based in Mexico or a similar timezone for optimal overlap with our global customer base
- Tech-savvy and comfortable navigating APIs, SDKs, and developer documentation (bonus if you’ve worked in a SaaS or developer tools environment)
- Strong communicator with a customer-first mindset
- Organized and self-motivated with the ability to manage multiple requests simultaneously
- Prior experience in customer support, ideally for a B2B SaaS or fintech company, is a plus
Preferred Qualifications
• Experience with support tools like Zendesk, Intercom, or Freshdesk
- Familiarity with compliance or identity verification platforms
- Basic troubleshooting skills with tools like Postman, browser dev tools, etc.
Skills and Competencies
• Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in Microsoft Office and Google Suite
- Familiarity with agile project management methodologies
- Strong attention to detail and commitment to quality
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a bilingual (Spanish & English) Customer Support Specialist, you'll have the opportunity to:
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
- Develop your technical skills and knowledge of our platform and products
- Collaborate with cross-functional teams to drive business growth and innovation
- Participate in regular training and development programs to enhance your skills and knowledge
- Enjoy a dynamic and supportive work environment that encourages creativity and innovation
Work Environment and Company Culture
arenaflex is a remote-first company that values flexibility, autonomy, and work-life balance. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact on our customers' lives. We're a diverse and inclusive team that celebrates individuality and promotes a culture of empathy, respect, and open communication.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A comprehensive health insurance plan
- A 401(k) retirement savings plan with company match
- Flexible paid time off and holidays
- Professional development opportunities and training programs
- Access to the latest technology and tools
- A dynamic and supportive work environment that encourages creativity and innovation
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! [Apply to this job](https://www.ycombinator.com/companies/aiprise/jobs/ePaM8HL-customer-support-specialist-bilingual-spanish-english?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job