Experienced French-speaking Customer Advisor – Inbound Sales Tech Industry – Full Remote Opportunity at arenaflex

Are you ready to embark on a game-changing career journey with a global technology and services leader that powers the brands of the future? Look no further than arenaflex, a company that has been recognized with prestigious awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” We're a dynamic and innovative organization that helps well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. As a Customer Advisor (French-speaking) at arenaflex, you will play a vital role in ensuring that performance goals are met across all operations, while fulfilling client expectations related to operational excellence. You will be part of a team that is passionate about delivering high-quality customer service, and we're committed to providing you with the training, cutting-edge technologies, and ongoing support you need to succeed.

About arenaflex

arenaflex is a global technology and services leader that powers the brands of the future. We're proud to be recognized with prestigious awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” Our mission is to help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

Career Growth and Personal Development

At arenaflex, we believe in the importance of career growth and personal development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. About 80% of our managers and leaders have been promoted from within, and we're committed to providing you with the opportunities you need to succeed.

What You Will Do in This Role

As a Customer Advisor (French-speaking) at arenaflex, you will:

• Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers.
• Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness.
• Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds).
• Inbound sales support and product selling to increase revenue while ensuring the highest level of customer satisfaction.
• Achieve sales goals set up every quarter while providing an excellent customer experience.
• Logging and following up on orders or requests.
• Capturing all required data elements in CRM as required by clients, policies, and products.

Your Qualifications

arenaflex is a great match if you:

• Have a high level of French (oral and written) and proficiency in English.
• Have excellent communication skills coupled with empathy and team spirit.
• Have the ability to adapt to unplanned situations in a methodical and organized way.
• Strong customer service-oriented skills.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in It for You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
• Competitive salary and performance bonus.
• Work From Home in Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses, and language classes.

Experience the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their “employer of choice.”

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements

French (Required)

Time Type

Full-time

How to Apply

If you're ready to take the next step in your career journey, click on the link below to apply to this exciting opportunity: Apply to this job Apply To this Job

Equal Opportunity Employer

arenaflex is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Apply for this job