Rewritten Job Title:
Experienced Customer Experience Concierge for Premium Lounge Services – DCA Airport Location at arenaflex
Rewritten Job Description:
Join arenaflex: Where Innovation Meets Exceptional Customer Experience
At arenaflex, our culture is built on a rich history of innovation, shared values, and a commitment to backing our customers, communities, and colleagues. As part of our team, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of arenaflex. We're passionate about delivering exceptional customer experiences that exceed our customers' expectations. Our team is dedicated to making Membership come to life every day, and we're looking for talented individuals to join us on this journey.Role Overview: Customer Experience Concierge for Premium Lounge Services
We're seeking an experienced Customer Experience Concierge to join our team at the arenaflex Centurion Lounge in DCA Airport. As a key member of our team, you'll be responsible for delivering superior service to our premium customers, acting as an ambassador of the arenaflex brand. You'll have the ability to excite our customers and deliver on the brand promise, making every interaction a memorable one.Key Responsibilities:
- Welcome and provide access to our Card Members upon arrival at reception
- Be accountable and take ownership of the customer's experience from beginning to end
- Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employ the Customer First philosophy in meeting customers' needs and expectations
- Provide concierge and lifestyle recommendations
- Provide travel consultation and minimal reservation assistance
- Accommodate needs of our Card Members by partnering with our food and beverage lounge partners
Lounge Hours of Operation:
Our lounge operates from 0500 – 2100 Sun - Friday/0500 - 1900 Saturday's, with hours subject to change due to business need.Qualifications:
A successful candidate will possess the following qualifications:- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
- Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
- Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
- Ability to utilize and switch from multiple technology platforms with ease
- Adapt to an ever-changing environment and being resilient
- Ability to work flexible shifts including nights, weekends, and holidays is essential
- Light to moderate lifting may be required for certain job tasks
Compensation and Benefits:
We offer a competitive hourly pay range of $25.50 to $26.75, plus bonus and benefits. Our benefits package includes:- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities