Forward Deployed Engineer, Client Growth & Success

Forward Deployed Engineer, Client Growth & Success Full-Time | Remote | Canada Walnut is a leading embedded insurance platform, trusted by partners like BMO, TELUS, Wealthsimple, Viva Finance, and Securian among others. We're hiring a Forward Deployed Engineer to own growth across Walnut's live Partner portfolio — diagnosing performance, building the fix, and shipping it. The Opportunity You'll own a named book of the largest, most regulated Partner accounts in North America and carry an expansion number against them — and serve as on-call growth lead across the portfolio. It's a hybrid seat: account leader, growth operator, and technical builder — often in the same week. What You'll Own Strategic Account Leadership Primary point of contact for a portfolio of named Partner accounts — executive relationship, joint roadmap, QBR cadence, and overall account health Accountability for revenue projections, retention, product and revenue expansion, and Partner and end-user satisfaction Account plans for each Key Growth Account, leveraging Walnut's Product, Engineering, and Implementation teams as needed Drive Revenue Growth & Expansion Carry an expansion number — NRR, expansion ARR, attachment rate, and conversion lift Own commercial conversations end-to-end: discovery through close, across distribution, carrier, legal, and product stakeholders Lead Embedded Growth Across the Portfolio Serve as Walnut's internal authority on embedded program growth — the person account leads call when conversion stalls Advise Partners on positioning, channel mix, lifecycle messaging, and in-product placement Jump in and out of accounts outside your direct book to unlock performance Build, Test, and Ship Growth Interventions Own the build, test, and rollout end-to-end — write the code, ship the experiment, read the result, decide the next move Run A/B and multivariate tests across enrollment flows, Partner surfaces, and in-product placements Move fast: diagnose → hypothesize → prototype → test → ship or kill Codify what works into reusable patterns and playbooks across the portfolio Technical Execution Write production-quality JS/TS, build Vue/React components, instrument funnels Design UX changes to enrollment flows and conversion paths — prototype before the meeting Debug webhooks, trace requests through Partner stacks, rewire integrations Data & Decisions Write SQL against the warehouse; comfortable in DB and BI tools Script reconciliations, reports, and Partner performance benchmarks in Python or Node Operate as a Strategic Partner Internally Collaborate cross-functionally across Engineering, Product, Legal, and Compliance at Walnut and Partner companies Bring structured Partner feedback to influence roadmap and product development Build processes, templates, and standards as Walnut's account function scales How You'll Work Fully remote, Canada-based, with travel for Partner meetings and industry events AI-native: use AI tools for your own productivity and build AI solutions to scale impact across the org

What We're Looking For

Core Experience 5+ years carrying a number in a quota-bearing AE, strategic account, or partner-led role at a SaaS, platform, or distribution business Track record growing active enterprise accounts — you can name the partner, the outcome, and what you did Experience selling into lenders, financial institutions, fintechs, telecoms, or platform retailers Engineering background Engineer-level fluency with the modern web stack Partner management experience with enterprise-scale, regulated organizations — navigating procurement, compliance, and security review Key Strengths Diagnostic mindset — walks into any live Partner program, quickly defines the ceiling and fastest path to it Bias to ship — builds the test, not the spec; measures everything; ships multiple times per sprint Commercial and ownership-driven — thinks like a GM of their account portfolio Executive presence — comfortable with a CRO or CMO one moment, a VP Engineering the next Strong design taste — can design or direct better enrollment flows and landing pages, and ideally build them Data-driven and disciplined across forecasting, pipeline, and growth measurement AI-native operator across sales, growth, and engineering workflows

Nice to Have

Embedded insurance, embedded lending, or embedded financial products experience Existing network in US or Canadian lending, fintech, telecom, or financial services Marketing automation or CDP fluency (Customer.io, Iterable, Braze, HubSpot) Familiarity with our stack: Node.js/TypeScript, Vue 3, AWS, Terraform, CircleCI Startup, founder, zero-to-one, or solo-builder experience Why Join Walnut Own the growth and performance of Walnut's most important Partner accounts Operate as a hybrid sales, growth, and technical leader with real autonomy Competitive compensation with meaningful upside tied to performance and equity Apply To This Job