Customer Service Overnight Agent Level 1
Benefits:
- Free gym membership
- 401(k)
- Employee discounts
- Free uniforms
- Training & development
Please read this posting in its entirety! You MUST live in the Cleveland, Ohio area, have reliable transportation, and have 2-3 years of call center experience! Job Title: Customer Service Agent – Level 1 Overnight Company: MEDcallUS - www.MEDcallUS.com Location: Seven Hills, Ohio (MUST LIVE WITHIN 30 MINUTES OF CLEVELAND, OH) Employment Type: Full Time Hours: Friday 8p-7a Saturday 8p-7a Sunday 9p-6a Work Location: Hybrid to remote Training: Introductory training is remote, then transitions to in-office training. In-office training includes working with an experienced agent until the skills of the position are mastered. The position then graduates to fully remote.
- ** Due to the need for in-office training, we require reliable transportation.
Resumes should be provided in PDF format ONLY. Please make sure that you have the month and year of the start and end of each job. We will require references if you are provided with an offer of employment. About Us: At MEDcallUS, a specialized medical contact center, we focus on helping our partners communicate with the patients they serve. We are committed to delivering exceptional customer service and creating a positive, supportive culture for both our team and our clients. We take pride in our dedication to empathy, accuracy, professionalism, and ethical behavior. People serving people – this is our culture. As we continue to grow, we are looking for a skilled Customer Service Agent – Level 1 Overnight to join our team. Job Overview: As a Level 1-Overnight Agent, your role is to efficiently and empathetically answer patient phone calls and, when necessary, relay accurate messages to healthcare providers. You'll be an integral part of ensuring smooth communication between patients and medical staff while maintaining our commitment to confidentiality, HIPAA compliance, and compassionate service. Key Responsibilities:
- Answer patient calls promptly and relay messages accurately and efficiently.
- Demonstrate core values such as professionalism, empathy, and respect with every interaction.
- Maintain HIPAA compliance and follow cybersecurity protocols to safeguard patient and company information.
- Collaborate with your team and management to create a positive work environment and culture.
- Utilize our call center software to manage high call volumes and ensure all messages are delivered quickly and accurately.
- Help improve customer satisfaction by meeting performance metrics and exceeding customer expectations.
Qualifications:
- Strong communication and active listening skills.
- Medical terminology knowledge is a plus.
- Able to work one summer holiday and one winter holiday.
- Able to multitask.
- Basic computer skills and troubleshooting knowledge.
- Experience in customer service, with a proven ability to handle high call volumes.
- Ability to follow detailed procedures and protocols while adapting to frequent protocol changes. (All changes are documented for you)
- Must possess strong problem-solving skills and a keen attention to detail.
- Ability to stay calm, empathetic, and emotionally stable during stressful situations.
- Knowledge of HIPAA regulations/compliance or willingness to learn and strictly adhere to them.
- A positive, optimistic attitude and a desire to grow with the company.
- Punctuality and adherence to the company's attendance policies are essential.
Why Join Us?
- Growth Opportunities: Performance excellence leads to increased responsibility and career advancement.
- Team-Oriented Environment: Work in a supportive, fun culture with a focus on positivity and collaboration.
- Comprehensive Training: Gain knowledge in HIPAA compliance, cybersecurity, and customer service best practices.
- Flexible schedule opportunities. We operate 24/7/365.
If you have the drive to help people, are detail-oriented, and are looking for an opportunity to grow in a customer-service-based environment, we'd love to hear from you! There is a shift differential attached to this position after training. We look forward to learning more about you! Please click on the link below to get started. Position Application, Assessment & DISC Profile Request Apply Today and Help Us Continue to Deliver Outstanding Service! Flexible work from home options available. Remote Skills: Adobe Acrobat, Best Practices, Call Center Management, Call Center Software, Call Centers, Call Volume, Communication Skills, Computer Skills, Customer Satisfaction, Customer Support/Service, Detail Oriented, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Providers, Identify Issues, Internet Security, Maintain Compliance, Medical Records, Medical Terminology, Multitasking, Performance Metrics, Problem Solving Skills, Regulatory Compliance, Team Player, Telephone Skills, Training/Teaching About the Company: MEDcallUS Apply To This Job