Remote Personal Injury Case Manager

Location: Fully Remote, Work from Home (including during training) Schedule: Monday through Friday 8am – 4:30pm EST Starting Pay: $17.56 per hour Jan Dils, Attorneys at Law only hires remote team members who reside in one of the following states: GA, KY, NC, OH, TN, TX, & WV Jan Dils, Attorneys at Law has been helping our clients fight for disability benefits since 1994. We're a mission-driven team who work tirelessly to represent each of our clients with care. We're dedicated to continuous growth to improve our client service. Our firm is seeking an energetic, dependable individual to join our Personal Injury team. Are you the type of professional who thrives on organization, deadlines, and keeping complex cases moving forward? Do you take pride in clear communication, strong follow-through, and building trust with clients during difficult times? We’re looking for a high-performing Personal Injury Case Manager to take ownership of active injury claims from intake through resolution. This is a structured, accountability-driven role where your strategy, communication, and attention to detail directly impact case success. If you’re proactive, detail-oriented, and motivated by meaningful work — this is your opportunity. What you will be doing as Remote Personal Injury Case Manager:

• Be a trusted advocate for our clients by serving as their primary point of contact and ensuring every email and voicemail is returned within 24 hours.
• Become a confident expert in our case management systems and workflows that keep cases organized and moving forward.
• Develop a strong working knowledge of personal injury claim processing and filing requirements so you can guide cases with confidence and accuracy.
• Stay one step ahead by identifying the status of each claim at every stage and taking the appropriate procedural action to keep it progressing.
• Strengthen cases by investigating and gathering key evidence, including medical records, police reports, and other critical documentation.
• Help drive case resolution by drafting clear, well-supported Claimant Demand Letters that effectively present the client’s claim.
• Build productive professional relationships by communicating clearly and confidently with insurance carriers regarding claim status and case requirements.
• Take ownership of productivity by maintaining organized task lists and consistently meeting deadlines and performance benchmarks.
• Help clients feel informed and empowered by developing strategic case paths and clearly explaining what’s needed for a successful outcome.
• Guide clients through paperwork, documentation, and procedural requirements from start to finish with professionalism and care.
• Any and all other duties needed to serve our clients & mission.

You’ll thrive in this role if you:

• Take initiative and move cases forward without reminders
• Communicate clearly and confidently with clients and insurance carriers
• Stay organized while managing multiple active claims
• Think strategically rather than reactively
• Balance empathy with professionalism
• Care deeply about accuracy and accountability
• **Experience in personal injury case management, insurance claims handling, legal support, or high-volume client service is highly valued — but follow-through and ownership are essential.

Not only is the position itself great, but the benefits we offer are fantastic as well! The Remote Personal Injury Case Manager Benefits include:

• Health, Vision, & Dental Insurance
• 401K Matching Retirement Plan – We do up to 4% match!
• Long-term and Short-term Disability
• Company Paid Life Insurance
• Paid Time Off – 80 hours accrued in your first year!
• Paid Holidays – We understand the importance of being with loved ones during holidays.
• Set Work Schedule – No Working Crazy Schedules!
• Health & Fitness Reimbursement – Yes, we pay you to promote a healthy lifestyle!
• Remote Work – No commute – Work from home!
• Equipment Supplied – No worries about getting a computer! We supply your work computer to you.
• Community Involvement – Want to get involved in the community but don’t know how? We can help you with that!
• Positive Organizational Core Values – These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration. Our firm is dedicated to and use these values every single day.

Now you might be wondering about the pay? The Remote Personal Injury Case Manager starting pay rate is $17.56 per hour. For this position, you receive a performance appraisal EVERY SIX MONTHS! That’s right! You will always know how you’re doing with your performance. And do you know what else? If you score well on your performance review, you will get a 47 to 84 cent increase every 6 months until you reach the cap of the pay range. Jan Dils, Attorneys at Law is a proud equal opportunity and affirmative action employer. We welcome and embrace people from diverse backgrounds and nurture a culture where our team members feel heard, valued, and empowered to be their most authentic selves. At Jan Dils, Attorneys at Law, we are committed to reflecting the diverse clients and communities in which we serve. Pay: From $17.56 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote Apply To This Job