[Remote] Customer Experience Specialist
Note: The job is a remote job and is open to candidates in USA. Quince is a tech company disrupting the retail industry by focusing on high-quality essentials at low prices. The Customer Experience Specialist will provide thoughtful service across various channels, resolve customer issues with empathy, and contribute to improving the overall customer experience.
Responsibilities
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence
- Resolve issues with empathy, turning challenges into positive experiences
- Navigate tools efficiently while keeping the human touch
- Share insights and recurring patterns to help improve the experience
- Become a product expert to guide customers authentically
Skills
- Comfortable adopting new tools to enhance service
- Builds loyalty through warm, polished, and authentic interactions
- Takes full responsibility for outcomes and anticipates customer needs
- Thrives amid change while maintaining calm and consistency
Benefits
- Increases every 6 months until 2 years.
- Monthly performance bonus
- 3-week paid training and onboarding
- Set schedule with guaranteed hours
- Referral bonuses of up to £800
- Bonus and equity may also be provided for eligible roles.
Company Overview