Specialist, Client Processing Representative
BNY is a leading global financial services company that influences a significant portion of the world’s investible assets. They are seeking a Specialist, Client Processing Representative to manage client transactions, ensure accuracy, and enhance client satisfaction while upholding BNY's strategic pillars.
Responsibilities
- Execute client transactions efficiently and accurately, maintaining a high standard of service by demonstrating expertise in client processing
- Resolve client inquiries and issues promptly, ensuring client satisfaction and adherence to BNY's service standards
- Collaborate with internal teams to ensure seamless transaction processing, fostering a culture of teamwork and continuous improvement
- Analyze transaction data to identify trends and opportunities for process optimization, contributing to operational excellence
- Maintain up-to-date knowledge of industry regulations and BNY policies to ensure compliance in all client interactions
- Support initiatives aimed at enhancing the client experience, aligning with BNY's focus on innovation and client trust
Skills
- 0-5 years of experience
- Strong analytical skills with the ability to interpret transaction data and identify improvement opportunities
- Excellent communication skills for effective client interaction and resolution of inquiries
- Detail-oriented with a focus on accuracy in transaction processing and compliance with standards
- Bachelor's degree in Finance, Business Administration, or a related field preferred
- Experience in brokerage processing preferred
Benefits
- Highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy
- Access to flexible global resources and tools for your life’s journey
- Generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter
- Commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs
Company Overview
Company H1B Sponsorship