Analyst-Account Svcs

Verizon is a company that empowers how people live, work, and play through innovative solutions. The Analyst-Account Svcs role focuses on ensuring the success of government and public sector clients by building long-term relationships and driving platform adoption. The position involves proactive engagement, risk mitigation, and collaboration with cross-functional teams to deliver a seamless client experience.

Responsibilities

• Ensuring Maximum Value & Adoption: Empowering clients to derive maximum value from their investment in the Verizon Connect platform
• Proactive Account Engagement: Structuring regular, high-impact touchpoints across our book of business to understand client challenges and uncover operational needs
• Cross-Functional Orchestration: Actively collaborating with Sales, Support, and Premier Success peers to deliver a seamless, unified client experience and accelerate problem resolution
• Risk Mitigation & Issue Resolution: Skilfully defusing challenging escalations, isolating core technical or billing issues, and collaborating with specialized teams to implement risk mitigation plans that ensure account continuity
• Multilevel Stakeholder Communication: Confidently communicating with a broad range of stakeholders, from day-to-day fleet managers and sales agents up to senior department directors
• Providing Feedback Loops: Partnering with internal product and operations teams to share direct customer insights and open lines of feedback to drive continuous service improvement

Skills

• Associate's degree or one or more years of equivalent client-facing work experience
• Experience in customer success, account management, or a specialized technical customer support function
• Experience supporting public sector, government, or highly regulated enterprise accounts (e.g., GSA/Sourcewell frameworks)
• Strong written and verbal communication skills, with a collaborative mindset focused on cross-functional partnership
• Bachelor's degree with two or more years of equivalent client-facing work experience
• Experience dealing with SaaS platforms, fleet safety, telematics, or data-driven software solutions
• Experience navigating complex contract renewals or billing and revenue resolution pathways
• Proven track record of operating successfully in a hybrid environment

Benefits

• Medical
• Dental
• Vision
• Short and long term disability
• Basic life insurance
• Supplemental life insurance
• AD&D insurance
• Identity theft protection
• Pet insurance
• Group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Other incentives
• Premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Up to 15 days of vacation per year, which grows with additional service

Company Overview