Call Center Agent Bilingual

ampliFI Loyalty Solutions is a company focused on providing customized credit and debit card loyalty programs for banks and credit unions. They are seeking a Bilingual Call Center Agent to represent clients and deliver exceptional cardholder engagement through friendly and professional service. The role involves assisting members with Reward Programs, answering inquiries, and ensuring customer satisfaction.

Responsibilities

• Ability to comfortably communicate with the members in both Spanish and English
• Serves as the first point of contact, driving exceptional member experiences
• Guide customers through inquiries by gathering information and leading them toward a resolution
• Communicate clearly and professionally explaining procedures, answering questions, and offering helpful information
• Handle inbound calls for Reward order entry, general program support, and website-related assistance
• Provide accurate details about Reward Loyalty program terms and conditions
• Make outbound calls to follow up on customer requests or help resolve outstanding issues
• Participate in outbound call campaigns when needed
• Deliver every interaction with patience, empathy, and excellent service
• Juggle multiple systems, client programs, and tasks with ease
• Uphold company standards by maintaining accuracy, quality, and compliance
• Stay sharp by reviewing updated Reward descriptions, job aids, and ongoing ampliFI training

Skills

• Ability to comfortably communicate with the members in both Spanish and English
• High school degree or higher
• Excellent verbal and written communication skills, with the ability to explain procedures clearly
• Proficiency in basic computer applications
• Strong problem-solving and troubleshooting abilities
• Ability to manage multiple tasks, systems, and priorities simultaneously
• Accurate data entry and recordkeeping
• Conflict resolution and issue escalation skills
• Familiarity with outbound call campaigns and customer follow-up procedures

Benefits

• Competitive pay plus 401(k) with employer match
• Medical, dental, vision, and life insurance
• Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
• Tuition Reimbursement
• Paid time off, company holidays, and parental leave
• Employee Assistance Program
• Hybrid work environment with flexible hours
• Onsite perks including gym access and snacks
• Employee recognition programs celebrating milestones and achievements
• Growth opportunities within a supportive, team-oriented environment

Company Overview