[Remote] Property Support Admin (LATAM - Remote)

Note: The job is a remote job and is open to candidates in USA. Chapman Management Group is a boutique property management firm specializing in affordable and multifamily housing. They are seeking a highly organized and detail-oriented LATAM Property Support Admin to provide remote administrative and operational support for their affordable housing portfolio, ensuring smooth maintenance operations and supporting property managers.

Responsibilities

• Maintain spreadsheets and trackers
• Order necessary parts, contact vendors to request proposals for property work, and submit them for approval
• Follow up on ordered parts: confirm arrival and ensure they are used in the correct unit so the ticket can be properly closed
• Schedule vendor appointments and notify residents
• Verify that completed tickets include the correct photos and notes
• Create and track inspection, abatement, and complaint tickets
• Send notices to residents and set reminders for property managers
• Maintain constant communication with property managers and site technicians; assist them with anything they need
• Track weekly pest control treatments and verify that invoices are uploaded into the system
• Review move-out inspections and create work orders on the Make Ready board
• Prepare a summary of work needed for unit turnover: identify repairs that can be done in-house and those requiring vendors or parts, request purchase orders, and document progress in a report
• Track repairs for units with Notices of Infraction and send completed reports for DOB abatement submission
• Assist with capital projects and annual or semi-annual property inspections (fire systems, elevators, HVAC, life safety)
• Search for new vendors for property projects and compare proposals
• Utilize Entrata to efficiently create, track, and review maintenance tickets; manage before-and-after photos for completed work orders
• Generate daily reports for the Maintenance Director summarizing the status of open tickets

Skills

• Minimum 6 months to 1 year of experience in property management or a related field
• Excellent organizational, communication, and time management skills
• Strong attention to detail and ability to prioritize tasks in a fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and remotely with minimal supervision
• Strong customer service skills and ability to research and compare proposals effectively
• Experience using property management software (Entrata preferred)
• Tax Credit Specialist (TCS) certification preferred; if not held, must be completed within the first 6 months

Benefits

• Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates.
• Room to Grow: We offer real opportunities for career growth and professional advancement within the company.
• Competitive Salary
• Work from Home / Remote
• Work Hours: Must be available during core US East Coast hours (8:30 AM 6:00 PM EST)

Company Overview