Microsoft Solutions Specialist

SHI International Corp. is a global provider of IT solutions and services, seeking a Microsoft Solutions Specialist to act as a subject matter expert for their Microsoft customers. This role involves identifying customer needs, managing customer engagement, and supporting sales initiatives related to Microsoft products and services.

Responsibilities

• Primary focus on retention and growth sales of strategic Microsoft Agreements
• Support sales with customer engagements as the Microsoft subject matter expert
• Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups
• Works with customers to determine ideal business outcomes and position SHI professional managed service offerings
• Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products
• Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities
• Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance
• Can identify opportunities for improvement, propose solutions, and take action without explicit instructions
• Can effectively communicate complex ideas and information, and can adapt communication style to the audience
• Can identify opportunities to use digital tools for improvement and propose digital solutions
• Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions
• Can identify moderate areas for improvement and implement moderate changes
• Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions
• Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others
• Can prepare and deliver presentations, addressing key points and responding to questions with clarity
• Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
• Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic
• Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic
• Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic

Skills

• Completed Bachelor's Degree or relevant work experience required
• 1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role
• Ability to travel up to 10%
• Primary focus on retention and growth sales of strategic Microsoft Agreements
• Support sales with customer engagements as the Microsoft subject matter expert
• Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups
• Works with customers to determine ideal business outcomes and position SHI professional managed service offerings
• Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.)
• Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products
• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities
• Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance
• Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience
• Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions
• Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions
• Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes
• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions
• Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others
• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity
• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
• Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic
• Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic
• Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic

Benefits

• Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Company Overview

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