Customer Service Representative – Part‑Time Remote Guest Experience & Restaurant Operations Support – Coralville, IA

About arenaflex – A Fast‑Casual Pioneer Shaping the Future of Dining

arenaflex is a celebrated fast‑casual restaurant brand that began in the heart of Iowa City and has expanded to nearly 70 locations across 12 states. Known for fresh‑pressed tortillas and a signature mixing tool affectionately called “Bob,” arenaflex delivers a vibrant, customizable dining experience that keeps guests coming back for more. As the brand continues to grow, arenaflex is committed to delivering not only exceptional food but also world‑class customer service. Our Support Center, based in the Coralville area, serves as the hub where passionate team members turn everyday guest interactions into lasting brand loyalty.

Why This Role Matters

At arenaflex, every guest interaction—whether it’s an email, a phone call, or a social media message—offers an opportunity to reinforce our promise of fresh, friendly, and fast service. As a Customer Service Representative, you will be the voice behind the brand, ensuring that each guest feels heard, valued, and delighted. You’ll work closely with the Customer Experience Manager, the Marketing team, and restaurant operators to resolve issues, improve operational efficiency, and turn occasional diners into lifelong fans.

Key Responsibilities & Duties

• Guest Liaison: Serve as the primary point of contact for guests, providing accurate information, answering questions, and resolving complaints with empathy and professionalism.
• Loyalty Account Management: Access and manage arenaflex loyalty accounts, process refunds, and coordinate with operations leadership to address complex issues.
• Data Entry & Documentation: Accurately record verbal and written guest interactions in Freshdesk, ensuring a reliable audit trail for future reference.
• Operational Support: Assist restaurant managers with online menu updates, monitor delivery platforms, and help maintain the integrity of arenaflex’s digital ordering ecosystem.
• Trend Analysis: Identify recurring patterns, compile guest feedback, and propose actionable improvements to enhance the overall guest experience.
• Collaboration: Work seamlessly with internal departments—including Marketing, Operations, and IT—to streamline processes and share insights that drive continuous improvement.
• Remote Flexibility: Operate from a home office while occasionally attending in‑person meetings or social events at the arenaflex Support Center in Coralville.

Essential Qualifications

• High school diploma or equivalent (preferred); additional education or certifications in customer service, communications, or related fields are a plus.
• Minimum of 1 year experience in a customer service role, preferably within a fast‑casual or hospitality environment.
• Proficiency with G Suite (Docs, Sheets, Gmail) and the ability to quickly learn new software platforms such as Freshdesk, online ordering systems, and loyalty program tools.
• Exceptional written and verbal communication skills, with a talent for turning challenging situations into positive outcomes.
• Strong multitasking abilities and a collaborative mindset that thrives in a remote, cross‑functional team setting.
• Reliable high‑speed internet connection and a quiet, professional home workspace.

Preferred Qualifications & Skills

• Experience with restaurant point‑of‑sale (POS) or delivery management platforms (e.g., DoorDash, Uber Eats, Grubhub).
• Familiarity with customer relationship management (CRM) tools and ticketing systems beyond Freshdesk.
• Demonstrated ability to analyze data trends and present actionable recommendations to leadership.
• Passion for the foodservice industry and a genuine enthusiasm for arenaflex’s brand values.
• Flexibility to work varied shifts, including evenings, weekends, and occasional holidays, to align with peak guest contact times.

Core Competencies for Success

• Empathy & Active Listening: Ability to understand guest concerns, reflect back their feelings, and provide tailored solutions.
• Problem‑Solving: Quick identification of root causes and implementation of effective resolutions.
• Attention to Detail: Precise documentation of guest interactions and meticulous handling of loyalty account data.
• Team Orientation: Collaborative spirit that enhances cross‑departmental initiatives and fosters a supportive remote work culture.
• Adaptability: Comfort with shifting priorities, evolving technology, and a dynamic restaurant environment.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. As a Customer Service Representative, you will have access to:

• Comprehensive onboarding and ongoing training programs that cover brand standards, digital tools, and advanced communication techniques.
• Mentorship from seasoned leaders within the Customer Experience and Marketing departments.
• Opportunities to transition into higher‑impact roles such as Guest Experience Analyst, Operations Coordinator, or Marketing Communications Specialist.
• Regular workshops on data analytics, conflict resolution, and emerging trends in the fast‑casual industry.
• Eligibility for internal promotions as arenaflex expands its footprint and opens new support centers.

Work Environment & Culture at arenaflex

Our remote team enjoys a flexible work‑life balance while staying connected through virtual huddles, collaborative platforms, and occasional in‑person gatherings at the Coralville Support Center. arenaflex fosters a culture built on:

• Inclusivity: A welcoming environment where diverse perspectives are celebrated.
• Innovation: Encouragement to suggest process improvements and experiment with new guest‑service ideas.
• Recognition: Regular acknowledgment of outstanding performance through employee spotlights, awards, and incentive programs.
• Community: Participation in local events, charitable initiatives, and team‑building activities that strengthen bonds among remote colleagues.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage starting at $16.00 per hour, reflective of experience and performance. In addition to base pay, you will receive:

• Flexible scheduling with 10‑20 hours per week, ideal for students, caregivers, or anyone seeking part‑time work.
• Comprehensive training that equips you with the skills needed to excel and advance.
• Opportunities for career progression within a rapidly growing organization.
• Remote‑first work model, allowing you to work from the comfort of your home.
• Access to arenaflex employee discounts, loyalty program benefits, and occasional in‑person events.
• Supportive management that values work‑life balance and encourages continuous learning.

How to Apply

If you are passionate about delivering exceptional guest experiences, thrive in a remote environment, and are eager to grow with a dynamic fast‑casual brand, we want to hear from you. Click the link below to submit your application and become a vital part of the arenaflex family.

Apply Job!

Join arenaflex – Turn Every Guest Interaction into a Fresh Opportunity

At arenaflex, we believe that great food starts with great service. By joining our Customer Service team, you’ll play a pivotal role in shaping the guest journey from the first click to the final bite. Bring your enthusiasm, your problem‑solving mindset, and your commitment to excellence—apply today and help us continue to serve up unforgettable experiences across the nation.