Remote Customer Service & Data Entry Representative – Claims Coordination & Administrative Support (Full‑Time, Work‑From‑Home)

About arenaflex

arenaflex is a leading provider of innovative insurance solutions, dedicated to delivering seamless claims experiences for policyholders across the United States. With a culture rooted in integrity, collaboration, and continuous improvement, arenaflex empowers its employees to make a tangible impact on the lives of millions while advancing their own professional growth. As a technology‑driven organization, arenaflex blends cutting‑edge platforms with a human‑centered approach, ensuring that every claim is handled with accuracy, empathy, and speed.

Position Overview

We are seeking a highly motivated Remote Customer Service & Data Entry Representative to join our dynamic Claims Coordination Team. This role is fully remote, offering the flexibility to work from anywhere in the United States, provided you have a reliable high‑speed internet connection. You will serve as a critical link between claimants, internal stakeholders, and our claims management system, ensuring that data is captured accurately, inquiries are resolved promptly, and the overall claims process runs smoothly.

Key Responsibilities

• Enter claim information into arenaflex’s claims management system with a focus on precision and timeliness.
• Conduct thorough follow‑ups on missing or incomplete documentation, proactively reaching out to claimants, providers, and internal teams to gather required details.
• Review and verify invoices for accuracy, ensuring that billing aligns with policy terms and contractual agreements.
• Generate and compile detailed reports from the claims system, supporting senior analysts and management with actionable insights.
• Provide courteous, solution‑focused customer service via phone, email, and chat, addressing inquiries, clarifying processes, and guiding claimants through next steps.
• Maintain organized electronic files and documentation, adhering to arenaflex’s data‑security and compliance standards.
• Collaborate closely with claims adjusters, underwriting specialists, and finance partners to resolve complex issues and expedite claim resolution.
• Participate in ongoing training sessions, webinars, and knowledge‑sharing initiatives to stay current on industry regulations, arenaflex’s product offerings, and best practices.
• Identify opportunities for process improvements and recommend enhancements to streamline data entry workflows.

Essential Qualifications

• High school diploma or equivalent; additional coursework in business administration, finance, or related fields is a plus.
• 6 months to 1 year of professional experience in a customer service, data entry, or administrative support role.
• Demonstrated proficiency with standard office software (Microsoft Office Suite, Google Workspace) and comfort navigating web‑based applications.
• Typing speed of at least 45 words per minute with a high degree of accuracy.
• Exceptional attention to detail, ensuring that every data point entered is correct and complete.
• Strong written and verbal communication skills, with the ability to convey complex information in a clear, friendly manner.
• Self‑discipline and time‑management abilities to thrive in a remote work environment.
• U.S. work authorization (U.S. citizen, permanent resident, asylee, refugee, or eligible temporary resident). Applicants must be 18 years of age or older and willing to undergo a background investigation.

Preferred Qualifications

• Associate’s degree or higher in a related discipline.
• Prior experience in insurance claims processing, underwriting support, or financial reconciliation.
• Familiarity with claims management software (e.g., Guidewire, ClaimCenter) or similar enterprise platforms.
• Experience working in a fully remote or distributed team, demonstrating effective virtual collaboration.
• Bilingual proficiency (English and Spanish) to support a diverse claimant base.

Core Skills & Competencies

• Analytical Thinking: Ability to interpret claim data, spot inconsistencies, and resolve discrepancies.
• Customer Empathy: Demonstrating genuine concern for claimants’ situations while maintaining professionalism.
• Organizational Excellence: Managing multiple tasks, prioritizing urgent requests, and meeting deadlines.
• Technology Savvy: Quick adaptation to new software tools, data entry interfaces, and communication platforms.
• Team Collaboration: Working seamlessly with cross‑functional partners, sharing knowledge, and contributing to collective goals.
• Integrity & Confidentiality: Upholding the highest standards of data privacy and ethical conduct.

Career Development & Learning Opportunities

arenaflex is committed to investing in the professional growth of its employees. As a Remote Customer Service & Data Entry Representative, you will have access to:

• Comprehensive onboarding that includes system training, compliance education, and soft‑skill development.
• Ongoing virtual workshops covering topics such as advanced claims analytics, regulatory updates, and customer experience excellence.
• Mentorship programs pairing you with seasoned claims professionals who can guide your career trajectory.
• Tuition reimbursement and educational expense assistance for courses that align with arenaflex’s business needs.
• Clear pathways to advance into roles such as Claims Analyst, Claims Adjuster, or Customer Experience Team Lead.

Compensation & Benefits

arenaflex offers a competitive total rewards package designed to support your health, financial security, and overall well‑being.

• Base Salary: Market‑aligned compensation with regular performance reviews.
• Medical, Dental, and Vision Coverage: Comprehensive plans for you and eligible dependents.
• Life and Accidental Death Insurance: Financial protection for your loved ones.
• 401(k) Retirement Plan: Company matching contributions to help you build a secure future.
• Employee Stock Purchase Plan (ESPP): Opportunity to purchase arenaflex shares at a discounted rate.
• Flexible Work Hours: While the role is remote, we provide flexibility to accommodate personal schedules where possible.
• Employee Assistance Program (EAP):** Confidential counseling and support services for personal or professional challenges.
• Professional Development Funding: Access to certifications, webinars, and industry conferences.
• Matching Gift Program: arenaflex matches charitable contributions made by employees.
• Paid Time Off (PTO) and Holiday Calendar: Generous vacation, sick leave, and observed holidays.