Customer Service Advisor
TP Infinity is seeking a Customer Service Advisor to join their financial services team in Belfast City Centre. The role involves providing proactive and reactive customer service, helping customers meet their financial goals while ensuring a positive experience.
Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes
- Supporting the bank’s way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met
Skills
- Experience of working in a customer service environment
- Managing relationships with customers
- Excellent organisational and time management skills
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
- A customer focused attitude
- Ability to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history
- Ability to pass Credit, Criminal, Sanctions and Fraud checks
- Detail-oriented
- Process Excellence
- Collaboration
- Emotional Intelligence
- Open-Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
Benefits
- Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
- Cut down on daily expenses - less spent on travel, lunches and workwear
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Company Overview