Remote Customer Service Representative – Payments & Digital Strategy – arenaflex Credit Union (Remote – Texas, USA)

About arenaflex – A Global Leader in Aviation and Financial Services

At arenaflex, we blend the excitement of global travel with the stability of a world‑class financial institution. Our airline heritage gives us a unique perspective on customer experience, while our credit union arm provides a trusted platform for members to manage their money, plan for the future, and achieve their dreams. As a remote member of the Payments & Digital Strategy team, you will be part of a dynamic, technology‑driven environment that values innovation, integrity, and personal growth.

Why This Role Is a Perfect Fit for You

Our Remote Customer Service Representative position sits at the heart of the arenaflex Credit Union Payments and Digital Strategy group. You will be the frontline guardian of financial transactions, ensuring that every deposit, withdrawal, and transfer is processed accurately, securely, and in compliance with industry regulations. If you thrive in a fast‑paced setting, love solving complex problems, and enjoy helping members navigate their financial journeys, this role offers the ideal blend of challenge and reward.

Key Responsibilities

• Perform daily data entry and reconciliation tasks for member accounts, ensuring flawless balance integrity.
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other financial institutions.
• Assist multiple departments with fraud resolution, member inquiries, and general ledger adjustments.
• Manage member cases and service tickets, delivering timely and courteous resolutions.
• Maintain strict adherence to NACHA rules, Federal banking regulations, and internal compliance policies.
• Process loan payments, multi‑account deposits, credit card transactions, and a variety of examinations including IRA, bankruptcy, and payoff reviews.
• Review, approve, and post Remote Deposit Capture, Mobile, ATM, and other image‑enabled transactions.
• Log, analyze, and post significant GL (General Ledger) account changes or reversals.
• Execute Stop Pay orders and check batch processing with precision.
• Complete daily balancing and department closing procedures, ensuring all records are accurate.
• Gather required information from members to facilitate timely and correct processing of domestic and international fund transfer requests.
• Research and verify incoming and outgoing fund transfer data, communicating with the originator to execute transfers.
• Interpret and apply outbound and inbound fund transfer regulations, safeguarding compliance.
• Perform deposit return analysis, review member inquiries on draft changes, and confirm member data for outbound transfers.
• Process daily workflows related to overdue returns, receipt issuance, overseas collections, and prison fees.
• Uphold the confidentiality and security of all member accounts and related data, ensuring compliance with the Bank Secrecy Act and other relevant statutes.

Essential Qualifications

• High school diploma or GED required; additional education or certifications are a plus.
• Proficiency with Microsoft Office Suite—particularly Excel and Word—demonstrated through work experience or formal training.
• Strong analytical abilities with a talent for performing accurate mathematical calculations and data analysis.
• Excellent written and verbal communication skills, enabling professional interaction with members, vendors, and internal teams.
• Ability to work independently with minimal supervision while maintaining high productivity.
• Demonstrated capacity to prioritize tasks, meet deadlines, and thrive under pressure.
• Commitment to maintaining impeccable attendance and overall performance standards.
• Willingness to complete arenaflex and Credit Union pre‑employment compliance examinations.

Preferred Qualifications

• Prior experience in a customer service or member service role, preferably within a banking or credit union environment.
• Familiarity with banking software platforms such as Episys or Symitar, and experience processing wire transfers.
• Understanding of ACH processing, fund transfer regulations, and related compliance frameworks.
• Experience handling fraud investigations and resolution.
• Demonstrated ability to cross‑train and take on additional responsibilities within a department.

Core Skills & Competencies

• Customer Focus: Ability to deliver exceptional service, resolve issues quickly, and build lasting member relationships.
• Attention to Detail: Precision in data entry, transaction processing, and compliance documentation.
• Problem‑Solving: Analytical mindset to investigate discrepancies, identify root causes, and implement effective solutions.
• Technical Acumen: Comfort with digital banking tools, remote deposit capture systems, and online transaction platforms.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams, vendors, and external partners.
• Adaptability: Ability to thrive in a remote work environment, manage shifting priorities, and adjust to evolving regulatory requirements.

Career Growth & Learning Opportunities

arenaflex is committed to investing in your professional development. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Continuous training on emerging banking technologies, compliance updates, and advanced customer service techniques.
• Opportunities to transition into specialized roles such as Fraud Analyst, Payments Operations Lead, or Member Services Manager.
• Support for industry certifications (e.g., Certified Payments Professional, Certified Financial Services Auditor).
• Regular performance reviews that align your career aspirations with organizational growth pathways.

Compensation, Perks & Benefits

While exact salary details are confidential, the position offers a competitive hourly rate ranging from $22 to $35 per hour**, based on experience and qualifications. In addition to base compensation, arenaflex provides a comprehensive benefits package that includes: