[Remote] OPERATIONS TECHNICIAN III - PUB SEC Job Details | Lumen Technologies
Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is a trusted network provider for the AI-powered world, connecting people, data, and applications. They are seeking an Operations Technician III who will be responsible for circuit and equipment restoration, monitoring and resolving network issues, and interfacing with federal network operation centers to ensure compliance with customer management requirements.
Responsibilities
- Perform circuit and equipment/network restoration, recognize potential jeopardy conditions
- Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
- Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols
- Analyze network troubles, assess performance data and develop design optimization plans accordingly
- Interface with fiber vendors, telecom providers and other entities on complex technical matters
- Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
- Review and interpret electric data processing (EDP) and as-built engineering documentation
- Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
- Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms
Skills
- Minimum of 5+ years' experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
- Possess at minimum an Active/Current TS security clearance. TS/SCI is preferred
- Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers
- Flexibility with regard to work levels and shift accommodation is imperative
- Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience
- Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
- Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
- Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
- Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
- Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
- Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
- Previous experience with Gov't networks and customers
- Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
- Must be able to effectively manage multiple issues simultaneously through effective work prioritization
- Demonstrated ability to make sound decisions and logical thinking when under pressure
- Demonstrated ability to train, coach and develop technical skill set of shift technicians
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
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