[Remote] Software Engineer II

Note: The job is a remote job and is open to candidates in USA. Convo Communications is the world’s largest Deaf-owned business, dedicated to enhancing the lives of Deaf individuals through innovative communication solutions. The Software Engineer II will design, build, and maintain software systems for their mission-critical platform, ensuring reliability and stability while collaborating with senior engineers and leadership. This role offers a clear growth path toward a Senior Software Engineer position as responsibilities expand over time.

Responsibilities

• Design and implement services and features within established architectural patterns
• Contribute to written technical designs and implementation plans, collaborating with senior engineers to ensure alignment on broader system impact
• Review approaches and trade-offs with the engineering team to maintain consistency, scalability, and reliability across the platform
• Build software with security, privacy, and compliance considerations in mind, partnering with internal teams as needed
• Develop, test, and deploy production-ready code, including building and maintaining automated tests, to balance delivery timelines with system stability, reliability, and maintainability
• Apply sound technical judgment when refactoring existing systems or implementing pragmatic fixes, documenting decisions and communicating trade-offs clearly
• Participate actively in code reviews and uphold established engineering standards and best practices
• Proactively identify technical risks, performance bottlenecks, and system weaknesses, proposing solutions and collaborating with senior engineers on higher-impact remediation efforts
• Participate in production support and incident response, contributing to investigation and resolution efforts
• Contribute to monitoring, logging, and alerting practices, and assist with incident investigation, root cause analysis, and follow-up improvements to support system health and reliability
• Create and maintain clear technical documentation, including implementation notes, architectural context, and code-level documentation
• Use written communication to keep work visible, reduce reliance on synchronous meetings, and support effective collaboration in a distributed environment
• Ensure technical decisions, open questions, and current work status are accessible and understandable to other team members
• Partner with Product and Operations teams to understand requirements and deliver reliable technical solutions
• Collaborate effectively with distributed team members across time zones using asynchronous tools such as Slack, Jira, and shared documentation
• Support continuous improvement initiatives that enhance system reliability, developer efficiency, and operational clarity

Skills

• 3–5 years of professional software engineering experience in production environments
• Production-level proficiency in at least two of the following languages or frameworks: Ruby, JavaScript / TypeScript (Node.js), Java (Spring Framework), Python
• Experience designing and working with relational databases such as MySQL or PostgreSQL
• Working knowledge of Redis and RabbitMQ or similar caching and messaging systems
• Experience building, maintaining, or troubleshooting CI/CD pipelines, including GitHub Actions
• Experience working with AWS services and cloud-based architectures
• Familiarity with Linux-based environments, including on-premise infrastructure
• Proven ability to work independently, manage ambiguity, and deliver stable solutions in a fast-paced environment
• Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly
• Experience working in distributed or remote teams across multiple time zones
• Reliable high-speed internet connection suitable for full-time remote work
• Availability to support occasional after-hours production issues as needed
• Authorization to work in the United States

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