[Remote] Learning Content & Digital Training Specialist

Note: The job is a remote job and is open to candidates in USA. TheKey is a company dedicated to providing comprehensive, concierge-based care for clients aging at home. They are seeking a Learning Content & Digital Training Specialist to design and develop digital learning content, ensuring it is engaging and effective for a diverse workforce. The role involves collaboration with various teams to support training initiatives and continuous improvement of learning materials.

Responsibilities

• Design and develop digital learning content using tools such as Synthesia, Articulate Rise 360, and other e-learning platforms
• Create onboarding modules, role-based curricula, microlearning assets, and refresher training
• Apply adult learning principles to ensure content is clear, engaging, and actionable for a diverse workforce
• Translate clinical, quality, and operational standards into learner-friendly content and step-by-step guidance
• Partner with subject matter experts to gather inputs and ensure accuracy and relevance
• Maintain consistent structure, tone, and visual standards across all learning materials
• Update and maintain learning content to reflect changes in policies, workflows, clinical standards, or regulatory requirements
• Support version control, documentation, and organization within learning systems
• Incorporate learner feedback and performance data to improve clarity, usability, and effectiveness
• Produce video-based learning assets using Synthesia and similar tools
• Incorporate visuals, scenarios, and examples to enhance engagement and retention
• Support basic graphic design and layout needs to elevate learning quality
• Collaborate with Quality, Operations, Sales, People and other Corporate teams to support training initiatives and new program launches
• Support pilots, rollouts, and updates by ensuring content is completed accurately and on time
• Contribute to the continuous evolution of TheKey’s learning standards and content library

Skills

• Associate's degree required; degree in Instructional Design, Learning Technology, Education, Communications, or a related field preferred
• 3-6 years of experience in instructional design, learning content development, or digital content creation
• Strong written and visual communication skills with an eye for clarity and design
• Experience translating complex information into simple, practical learning content
• Comfortable working in a fast-paced, evolving environment with shifting priorities
• Ability to travel approximately up to 10% of the time
• Ability to lift and carry up to 15-20 pounds
• Ability to sit, stand and walk for prolonged period of time throughout the work day
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc
• Hands-on experience with Articulate Rise, Synthesia, or similar digital learning tools
• Experience in healthcare, home care, or other regulated environments preferred but not required

Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

Company Overview