[Remote] Digital Account Manager
Note: The job is a remote job and is open to candidates in USA. Best Version Media is a company that connects local businesses to customers through innovative print and digital solutions. They are seeking a talented Digital Account Manager who will be responsible for building strong client relationships, driving success through strategic planning, and ensuring exceptional client satisfaction.
Responsibilities
- Build and nurture strong relationships with clients, becoming their go-to expert for our digital products and services
- Develop a comprehensive understanding of our digital advertising products and services, tailoring your recommendations to meet clients specific needs
- Identify golden opportunities for upselling and cross-selling, driving revenue growth
- Collaborate with clients to develop forward-thinking strategies that deliver lasting value. Guide them on how to leverage our products to achieve their business goals
- Be the voice of the client within the company. Champion their needs, offer feedback, and ensure they’re getting the most from our products and services
- Design and implement strategies that keep clients loyal and happy. Monitor customer health metrics, and take proactive steps to ensure long-term partnerships and prevent churn
Skills
- Bachelor's degree in Marketing, Business, Communications, or a related field
- Proven experience in a customer-facing role, preferably in digital marketing or at a digital agency
- Excellent communication and interpersonal skills with the ability to communicate effectively with clients
- Analytical mindset with the ability to interpret data and make data-driven recommendations
- Exceptional organizational and time-management skills
- A deep understanding of digital marketing principles, industry trends, and best practices
- Demonstrated ability to achieve sales targets, drive renewals, and identify upsell opportunities
- Familiarity with digital marketing reporting tools and experience conducting reporting calls
Company Overview