[Remote] Live-Stream Social Media Community Moderator

Note: The job is a remote job and is open to candidates in USA. Social Factor is a social media agency focused on building strong digital communities. They are seeking a temporary Live-Stream Social Media Community Moderator to engage with users during live stream events, specifically on Sundays.

Responsibilities

• Develop strong, growing, digital communities for active live stream events
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts

Skills

• Previous social media community moderation experience required
• Exceptional organizational and multitasking abilities
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
• Excellent spelling and grammar skills (skills test will be given for final candidates)
• Strong willingness to learn and think critically; a proactive approach
• High energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Knowledge of and experience with the major social media platforms: Youtube, FB, Twitter, Instagram, etc
• Proficiency in Microsoft Office Suite and Google Workspace
• Ability to analyze social media metrics
• Sunday afternoon/evening shift availability (11:30am-7pmCT)
• Minimum of Windows 10 and macOS 12.X
• Internet speed requirement of a minimum of 150 mbps
• Project management tools, such as Asana, Basecamp or Trello experience is a plus
• Knowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus, but not required
• Youtube LCR, Discord, & Twitch moderation is a plus

Company Overview