[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Tractian is a recognized innovator in industrial technology, and they are seeking a Customer Success Manager to manage customer projects within the manufacturing maintenance sector. The role focuses on ensuring customer satisfaction and driving operational excellence to enhance reliability programs.
Responsibilities
- Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives
- Guarantee optimal customer satisfaction and ROI by managing both internal and external resources
- Drive customer accounts growth by delivering successful ROI and relationship building
- Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects
Skills
- Business-driven mindset and customer facing experience
- More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry
- Experience in management of projects and small teams
- Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders
- Strong analytical and problem-solving skills, with a focus on continuous improvement
- Bachelor's degree in Engineering or a related field
- Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America
- Valid driver's license with a good standing record
- Maintenance specific experience with usage of CBM and CMMS tools
- Experience in implementing Lean Manufacturing or Six Sigma methodologies
Education Requirements
- Bachelor’s degree in Engineering or a related field
Benefits
- Premium Medical, Dental, and Vision Coverage
- Paid Time Off (PTO): 15 Days
- 401(k) Retirement Plan
- Language Learning Opportunities
- Gympass Membership
- Sports Incentive
- Long-Term Benefit
Company Overview