[Remote] Product Manager (Dispatching Software) - Remote

Note: The job is a remote job and is open to candidates in USA. CentralSquare Technologies is a trusted provider of public sector software in North America, serving over 8,000 agencies with a comprehensive, cloud-based platform. They are seeking a strategic Product Manager to drive the evolution of their public safety software portfolio, owning the product vision and roadmap for solutions used by 911 dispatch centers and emergency response teams. This role involves collaborating with cross-functional teams to deliver impactful products that enhance community safety.

Responsibilities

• Define and own the product roadmap for assigned products, aligning stakeholder priorities with market opportunities and customer needs
• Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform product strategy
• Establish success metrics and KPIs to measure product performance, adoption, and business impact
• Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
• Collaborate with engineering teams in an Agile environment to translate product requirements into actionable user stories and acceptance criteria
• Make data-driven prioritization decisions, balancing feature development, technical debt, and operational improvements
• Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
• Lead sprint planning, backlog grooming, and release planning activities with development teams
• Partner with marketing and sales to develop go-to-market strategies, positioning, and messaging for new features and releases
• Define pricing strategies and packaging that maximize customer value and business profitability
• Present product demos and roadmaps at customer meetings, trade shows, and industry conferences
• Gather customer feedback through on-site visits, user interviews, and advisory board sessions
• Serve as the voice of the customer internally, advocating for user needs in product decisions
• Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
• Coordinate with third-party partners and technology vendors to integrate complementary solutions
• Provide product training and enablement to internal teams and customers
• Participate in RFP responses and strategic customer engagements

Skills

• 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
• Bachelor degree in Business, Computer Science, Engineering, or related field (or equivalent practical experience)
• Demonstrated success owning and delivering products from concept through launch
• Strong understanding of Agile/Scrum methodologies and experience working with engineering teams
• Excellent written and verbal communication skills, with ability to influence stakeholders at all levels
• Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
• Ability to travel up to 40% for customer visits, conferences, and team meetings
• Experience with public safety, emergency services, or government technology solutions
• Technical background or ability to understand complex system architectures and APIs
• Familiarity with CAD (Computer-Aided Dispatch), or Mobile systems
• Experience managing products in highly regulated or compliance-driven industries

Benefits

• Mentorship
• Learning programs
• Clear paths for advancement
• Competitive compensation
• A benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO
• Flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote

Company Overview

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