[Remote] Senior Account Manager, Strategic Accounts

Note: The job is a remote job and is open to candidates in USA. Aven Hospitality is a global leader in hospitality technology, providing innovative solutions to hoteliers worldwide. The Senior Account Manager, Strategic Accounts is responsible for managing commercial relationships with key customers in North America, focusing on revenue growth and strategic partnerships.

Responsibilities

• Own and continuously deepen the commercial relationship across each account in your portfolio, maintaining active engagement at both the executive and operational level
• Build trusted partnerships with the most senior distribution, revenue, and commercial leaders within your accounts, positioning Aven as a strategic partner in their long-term technology and revenue strategy
• Develop a thorough understanding of each customer's business model, competitive environment, ownership structure, and strategic priorities, and use that knowledge to drive more relevant and impactful commercial conversations
• Maintain a consistent presence within your accounts, including regular on-site engagement, that reinforces Aven's commitment to the relationship and keeps you ahead of emerging risks and opportunities
• Own the full commercial lifecycle for your portfolio: account planning, renewal strategy, upsell and cross sell execution, pricing, negotiation, and contract management
• Develop and execute a strategic account plan for each customer that defines revenue growth targets, expansion opportunities, relationship milestones, and renewal timelines across a multi-year horizon
• Identify and pursue opportunities to grow Aven's share of wallet within each account through new product attachment, expanded distribution scope, and deeper platform utilization
• Lead commercial negotiations with confidence and discipline, balancing customer advocacy with Aven's margin and pricing standards
• Maintain accurate pipeline and revenue forecasts in Salesforce, with current opportunity status and clear next steps documented for every active pursuit
• Plan and lead high-stakes customer engagements including executive business reviews, strategic planning sessions, and senior stakeholder presentations that advance the commercial relationship and demonstrate Aven's value with clarity and authority
• Develop and deliver compelling, executive-ready presentations that connect Aven's capabilities to the specific revenue and distribution priorities of each customer
• Represent Aven Hospitality externally at customer forums and partner events with the presence and credibility that strategic accounts expect from their most important vendor relationships
• Translate complex technology and commercial concepts into clear, persuasive narratives tailored to the audience in the room, whether that is a CCO, CIO, a revenue director, or a property general manager
• Partner with the Customer Success Manager aligned to your accounts to ensure a coordinated, high quality customer experience and to stay informed on account health, product adoption, and service-level performance
• Engage Sales Consultants and Sales Support at the appropriate stage of a pursuit to bring the right technical depth and commercial materials into customer conversations
• Serve as the internal voice for your accounts, advocating for their priorities with product, delivery, and leadership teams while maintaining a clear view of Aven's commercial interests
• Bring market intelligence, competitive signals, and customer feedback into the organization consistently to inform go-to-market strategy and product direction

Skills

• Minimum 5 years of strategic account management experience in the hospitality technology industry, with a demonstrated track record of managing complex, high-value customer relationships
• Proven track record of meeting or exceeding revenue retention and growth targets within a portfolio of sophisticated enterprise or strategic accounts
• Strong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiation
• Exceptional presentation and communication skills, with the ability to develop and deliver executive-level narratives that are compelling, concise, and commercially grounded
• Fluency with CRS, PMS, distribution technology, or related hospitality systems and the ability to engage credibly with revenue management and technology leaders
• Proficiency with Salesforce for pipeline management, opportunity tracking, and account documentation
• Ability to build and maintain executive-level relationships across hotel ownership groups, brands, and management companies
• Strong organizational discipline to manage multiple accounts, active opportunities, and competing priorities without dropping threads
• Willingness to travel up to 25% of the time for customer meetings, industry events, and team functions
• Bachelor's degree or equivalent; relevant industry experience accepted in lieu of formal education

Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 8 Hours of Volunteer Time Off (VTO)
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events

Company Overview