[Remote] CUSTOMER SERVICE SPECIALIST II

Note: The job is a remote job and is open to candidates in USA. TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. The Customer Service Specialist II role combines frontline customer service expertise with strategic inside sales operations, serving as a key liaison between customers and the organization to ensure effective issue resolution and proactive sales engagement.

Responsibilities

• Serve as the primary contact for customer interactions via phone, and email
• Resolve customer inquiries and complaints efficiently, ensuring high satisfaction and loyalty
• Identify opportunities by understanding customer needs and promoting suitable solutions. Understanding the customers forecast with alignment with the account manager
• Collaborate with field sales and internal departments to coordinate strategies and ensure seamless order fulfillment
• Manage order processing, quotations, and contract administration with accuracy
• Provide expert guidance on product features, pricing, and availability
• Deliver onboarding support and training to new customers
• Monitor and report via KPI metrics, and customer feedback
• Maintain detailed records of customer interactions and transactions
• Support transactional tasks related to order-to-cash flow and RMA processes
• Ensure responses follow approved company guidelines and consumer laws
• Contribute to team KPIs and continuous improvement initiatives

Skills

• Bachelor's degree in business administration, Marketing, Communications, or related field (preferred) or related work experience' in lieu of a degree
• 3+ years of experience in customer care, inside sales, or sales operations
• Strong verbal and written communication skills
• Proficiency with CRM systems such as Salesforce and SAP
• Ability to manage multiple priorities and meet deadlines independently
• Excellent problem-solving skills and attention to detail
• Strong organizational and time management abilities
• Candidates must have a problem-solving mindset

Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

Company Overview

Company H1B Sponsorship