[Remote] Engineering Manager - Forecasting & Scheduling

Note: The job is a remote job and is open to candidates in USA. Assembled is a company that provides a unified platform for customer support, combining human agents and AI. They are seeking an Engineering Manager for their Forecasting and Scheduling team, responsible for directing technical decisions and collaborating with various teams to optimize workforce management in the AI era.

Responsibilities

• Set technical direction and make product decisions for the Forecasting and Scheduling team
• Partner closely with PM, design, ML engineers, and the GTM team to determine product development
• Work directly with customers to ensure the product changes how they run their support organizations
• Lead a team in tackling hard technical problems and managing human resources effectively
• Build a strong team culture and recruit high-quality engineers
• Ensure the team is accountable for delivering customer value quickly and effectively
• Advocate for technical investments and modernization of infrastructure
• Possess strong product instincts and the ability to wear a PM hat when necessary
• Utilize AI as a force multiplier in team processes

Skills

• T-shaped leader. You usually working at a very broad level and understanding the high level picture of the team and how the team fits into company level goals, but can dive extremely deep at any given time when necessary
• A great team builder: You can internally to make the team feel excited about the future as well as being able to recruit high quality engineers to join. You should be able to pitch the vision of the team effectively and get people to buy into that vision
• Holds the bar high. You hold both yourself and the team accountable: ensuring we are delivering value to our customers quickly and effectively
• Champions technical investment. You are the one beating the drum for paying down debt, modernizing infrastructure, and raising the engineering bar. You also know when taking on debt is the right call to move fast, and can credibly tell those moments apart
• Strong product instincts. You know what to build, not just how to build it. You can wear the PM hat in moments when the team needs it, and can push back on a roadmap when something doesn't feel right
• Thoughtful about AI as a force multiplier. You have a real point of view on where AI speeds the team up (codegen, prototyping, research synthesis, etc.) and where it just creates more cleanup later. You can deploy it in ways that compound, without opening the slop cannon
• Background in operations research or an adjacent quantitative field. Optimization, queueing theory, simulation, applied math, or ML with a heavy optimization bent. You'll be making technical calls on territory where this background would be helpful

Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Catered lunches and fully stocked kitchen
• 401(k) plan enrollment
• Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Company Overview