Experienced Customer Experience Strategic Support Analyst – Supply Chain Solutions and Customer Engagement

At arenaflex, we are committed to delivering exceptional customer experiences that drive business growth and loyalty. As a key member of our team, the Experienced Customer Experience Strategic Support Analyst – Supply Chain Solutions and Customer Engagement will play a vital role in developing and implementing innovative solutions that improve service performance and engagement with customers. If you are a strategic thinker with a passion for customer-centric solutions, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Senior Customer Experience Strategic Support Analyst, you will be responsible for managing projects related to supply chain solutions that improve service performance and engagement with customers. You will develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives. Your advanced business analysis skills, database tools, and data-driven approach will enable you to drive innovative and quality results, while forecasting and recommending opportunities for arenaflex and its customers. You will maintain positive, effective relationships with key internal and external contacts, presenting analytical results and solution recommendations to stakeholders on a regular cadence.

Key Responsibilities:

* Manage projects related to supply chain solutions that improve service performance and engagement with customers, including design and implementation of new solutions and issue resolution.

• Develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives.
• Utilize advanced business analysis skills, database tools, and generated data to improve techniques that drive innovative and quality, customer-centric results and forecasting.
• Proactively develop recommendations for arenaflex/customer opportunities and internal processes within cross-departmental projects.
• Maintain positive, effective relationships with key internal and external contacts, including presentation of analytical results and solution recommendations to stakeholders on a regular cadence.

Essential Qualifications:

* Bachelor's degree or equivalent in a related field.

• Four (4) years of work experience in external customer problem resolution.
• Demonstrated knowledge of business software applications.
• Strong interpersonal skills.
• Directly related experience may offset degree requirements.
• Directly related advanced degrees may offset experience requirements.

Preferred Qualifications:

* Master Export Specialist (MES) – Customs Broker License.

• Quality improvement certification and/or experience such as QDM, Six Sigma, Total Quality Management, or related.
• Coordination of air and ocean shipments – including booking, planning, document preparation, and tracking.
• Customs import controls and clearance experience.
• Certified Export Specialist (CES).
• Certified Customs Specialist (CCS).

Skills and Competencies:

* Advanced business analysis skills.

• Database tools and data-driven approach.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving and analytical skills.
• Ability to present complex information in a clear and concise manner.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to the growth and development of our employees. As a Senior Customer Experience Strategic Support Analyst, you will have opportunities to:

• Develop and implement innovative solutions that improve service performance and engagement with customers.
• Collaborate with cross-functional teams to drive business growth and loyalty.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on leadership roles and mentor junior team members.

Work Environment and Company Culture:

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. Our company culture is built on a foundation of collaboration, creativity, and customer-centricity. As a Senior Customer Experience Strategic Support Analyst, you will be part of a team that is passionate about delivering exceptional customer experiences.

Compensation and Benefits:

arenaflex offers a competitive compensation package, including:

• U.S. Pay Range: $5,364.26/month – $9,476.86/month.
• Health, vision, and dental insurance.
• Retirement plan.
• Tuition reimbursement.
• Additional pay, premiums, or bonus potential.

Work Location:

This position may be located anywhere within the United States, excluding Alaska, Hawaii, and US territories. Depending on your location, you may be required to work at a FedEx Campus location several times per week.

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment that values diversity, equity, and inclusion.

Reasonable Accommodations:

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations should contact [email protected].

Federal Employment Laws:

arenaflex complies with federal employment laws, including:

• Equal Employment Opportunity is the Law.
• EEO is the Law Supplement.
• Pay Transparency Policy.
• Family and Medical Leave Act (FMLA).
• Employee Polygraph Protection Act.

E-Verify Program Participant:

arenaflex participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).

Apply Now:

If you are a strategic thinker with a passion for customer-centric solutions, we encourage you to apply for this exciting opportunity. Please click the link below to apply: Apply Job! Apply for this job