Experienced Pre-Licensed Customer Service Representative – Remote Opportunity at arenaflex
Join arenaflex, a global leader in digital business services, and embark on a rewarding career journey as a Pre-Licensed Customer Service Representative. At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Pre-Licensed Representative, you'll play a vital role in resolving complex consumer issues, providing top-notch support, and helping our clients adapt to changing needs. With our comprehensive training program and supportive team, you'll have the opportunity to grow and develop your skills, setting you up for success in your future as a Licensed Insurance Agent.
About arenaflex
arenaflex is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. We're committed to investing in our employees' futures, providing opportunities for growth, and fostering a culture of inclusion and diversity.
How do you become a Licensed Insurance Agent?
arenaflex offers a 5-day paid training program to help you prepare for the State Insurance Exam. You'll receive a Trainer, study materials, and support to cover the cost and schedule your state exam. After passing your exam, we'll support you in obtaining your license in the 50 states/territories we operate in.
Benefits of working with arenaflex
* Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
Responsibilities
As a Pre-Licensed Representative, you are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high-level consumer issues in a fast-paced environment.
- Resolve complex consumer issues and advise first-level representatives on high-level issues.
- Assist policy holders with billing questions and concerns
- Provide support to policy holders with any policy changes requested
- Support policy holders needs by providing recommendations and adjusting as necessary
Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- 6 months Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
* Internet Connection Requirements:
- Minimum subscribed download rate equal or exceeds 25.0 Mbps
- Minimum subscribed upload rate equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. arenaflex is an Equal Opportunity Employer
Employment Type:
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