Weekend Part-Time Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're a leading inbound call center dedicated to delivering exceptional customer service and benefits compliance solutions to a diverse pool of over 1000 clients. Our mission is to become a trusted and valued resource for our clients, and we're seeking a highly motivated and production-driven individual to join our Operations team as a Weekend Part-Time Customer Service Representative.

About arenaflex

arenaflex has been recognized as a Great Place to Work twice, and we're committed to fostering a culture of excellence, teamwork, and continuous improvement. Our team is passionate about delivering outstanding customer experiences, and we're looking for someone who shares our values and is eager to grow with us.

Job Summary

We're seeking a part-time Customer Service Representative to join our remote team, working approximately 3-29 hours per week. As a CSR, you'll apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a challenging time. This is an excellent opportunity to join a dynamic team, develop your skills, and enjoy a flexible work schedule.

Responsibilities

As a Weekend Part-Time Customer Service Representative, your key responsibilities will include:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to client-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Maintaining punctuality and reliability, including availability for extended hours or additional shifts during peak periods or emergency situations
• Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
• Demonstrating arenaflex's core values:

+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth

Requirements

To succeed in this role, you'll need:

• High School Diploma or general education degree (GED) required
• 1-2 years of quality assurance experience preferred
• Language skills:

+ Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner

• Bi-lingual in Spanish preferred
• Computer skills:

+ Knowledge of basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm

• Network requirements:

+ Upon hire, a Speed Test must be run from the computer you'll be working from (www.speedtest.net) + Ethernet connection is not required, but strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US

Benefits and Compensation

As a Weekend Part-Time Customer Service Representative, you'll enjoy:

• Competitive compensation
• 20+ hours per week
• Ancillary benefits: Eligible 1st day of month following 60 days of employment

+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• Less than 20 hours per week
• Ancillary benefits: Eligible 1st day of month following 60 days of employment

+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program

Work Schedule

We offer a variety of shift options to accommodate your schedule:

• Saturday & Sunday 4:00PM-8:00PM
• Saturdays Only 4:00PM-8:00PM
• Sundays Only 4:00PM-8:00PM
• Sundays Only 11:00AM-7:00PM
• Saturday & Sunday 8:00AM-4:00PM
• Saturdays Only 8:00AM-4:00PM
• Sundays Only 8:00AM-4:00PM
• Saturdays Only 8:00PM-12:00AM

How to Apply

If you're a motivated and customer-focused individual looking for a part-time opportunity with a dynamic team, apply now! Visit our website to register as a candidate and submit your application. Apply Job! We look forward to welcoming you to the arenaflex team! Apply for this job