Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and vision care. As a part-time remote Customer Experience Advisor, you'll play a vital role in delivering exceptional customer service and building strong relationships with our customers. If you're passionate about our brand and excited to make a meaningful impact, we want to hear from you!

About arenaflex

arenaflex was founded with a bold vision: to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our team. With a focus on creativity, empathy, and innovation, we're reimagining everything that a company and industry can be.

Our Culture

At arenaflex, we believe in creating a workplace that's inclusive, equitable, and fun. We're driven to build a community where all employees can bring their authentic selves, feel engaged, and share their perspectives as valued members of our team. We're proud to have been named a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign, and we're committed to transparency and accountability in all that we do.

The Role

As a part-time remote Customer Experience Advisor, you'll be responsible for delivering exceptional customer service and support to our customers via email and live chat. You'll be the face of arenaflex, and we're looking for someone who is passionate about our brand and excited to build strong relationships with our customers.

Key Responsibilities:

* Deliver nothing-but-wonderful customer service by supporting customers via email and live chat

• Learn our internal management system in order to efficiently process sales orders and maintain customer relationships
• Use internal communication software to interact with your teammates, management, and other departments
• Dream up solutions for even the smallest trends and pain points so we can optimize each customer's experience
• Collaborate with our team to identify and resolve customer issues
• Stay up-to-date on industry trends and best practices to continuously improve our customer experience

Who We're Looking For:

* A self-starter who takes ownership of (and pride in) their work

• A creative and innovative problem solver who continually thinks outside the box
• A sensitive and skillful communicator (both online and offline!) who can adapt their tone and communication style depending on their audience
• Eager to learn new technology systems and procedures
• Able to juggle many tasks at once while remaining extremely organized and attentive to detail
• Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to their success!)
• Able to stay energized and motivated in a high-volume work environment with limited supervision
• Excited to represent arenaflex and facilitate meaningful customer interactions

Requirements:

* Able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)

• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Available evenings and weekends, including during the holiday season
• Has reliable high-speed internet connection with access to their router—a laptop and all necessary equipment will be provided!
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Preferred Qualifications:

* Customer service experience

• Experience working from home

What We Offer:

* Competitive hourly rate of $13.00

• Opportunity to work with a dynamic and innovative company
• Flexible scheduling to accommodate your needs
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools
• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

How to Apply:

If you're passionate about delivering exceptional customer service and building strong relationships with our customers, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, equitable, and fun for all employees. Apply for this job