Hybrid CSR/VA
• *Hybrid Veterinary Assistant / Client Service Representative** South Golden Pet Hospital is looking for a dynamic individual inspired to contribute confidently to the successful launch of a best-in-class hospital. Come grow with us while working in a brand new, locally owned, modern facility with state-of-the art equipment, servicing pets in your local community. This is a full-time, non-exempt position offering either five eight hour shifts or four ten hour shifts. While the schedule is expected to be consistent, changes may be necessary to meet the needs of a growing hospital.
- *Role & Responsibilities
- *Client Service & Communication
- Provide exceptional customer service via phone, text, email, and in-person interactions
- Cultivate positive client experiences and manage appointment & surgical schedules
- Complete accurate client records, communications, and financial transactions
- Confidently communicate with veterinary professionals and escalate complex situations as needed
- *Technology & Administrative Tasks
- Operate multi-line phone systems and manage electronic communications
- Utilize cloud-based software (EzyVet) for scheduling, records, and transactions
- Troubleshoot basic office equipment issues (e.g., mobile workstations, phones, credit card terminals, printers, scanners)
- *Patient Care Support
- Safely and reliably restrain animals
- Obtain patient histories, TPRs, weights, and assist with medical records
- Perform standard appointment procedures (e.g., vaccinations, nail trims, ear cleanings)
- Assist with hospital admissions (verifying consent forms, medications, fasting status)
- Support therapeutic procedures, diagnostics (lab work, radiology), and anesthesia monitoring as appropriate (depending on experience and state requirements)
- Assist in surgical and dental procedures under supervision
- *Equipment & Facility Care
- Perform routine maintenance to keep equipment operational
- Clean, wrap, and sterilize surgical instruments (including managing autoclave cycles)
- Maintain a clean, organized, and OSHA-compliant environment
- *Compensation & Benefits:
- Competitive salary
- Paid time off
- Paid holidays
- Pet discounts
- 401(k)
- Medical benefits - Employer contributed premiums
- Dental / Vision benefits available
- Scrub allowance
- *Success in this Role:**
• 2+ years of veterinary experience
- 4+ years of customer service experience
- Experience with exotics preferred
- Associate or bachelor's degree preferred
- A strong passion for helping others
- High emotional intelligence and effective communication skills, especially in receiving and responding to feedback
- Proficiency with conflict resolution
- Ability to communicate confidently and compassionately with veterinary professionals across different roles
- Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently
- Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilities
- Desire to learn and gain skills in veterinary medicine as well as participating in mentorship.
Pay: $21.00 - $23.00 per hour
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Work from home
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