Experienced Customer Success Associate – Building Solutions and Customer Service

At arenaflex, we're on a mission to revolutionize the building products industry with innovative and dependable solutions that meet the demands of builders, remodelers, and homeowners worldwide. As a leading provider of high-performance building solutions, we're committed to creating an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. We're seeking an experienced Customer Success Associate to join our team in Nashville, TN. As a key member of our customer service team, you'll have the opportunity to work with a diverse range of customers, develop and maintain positive relationships, and drive business growth through exceptional customer service.

Job Summary:

As a Customer Success Associate at arenaflex, you'll be responsible for overseeing and coordinating customer service for a mill and a customer distribution center (CDC). You'll work closely with customers to understand their needs, develop solutions, and deliver exceptional customer experiences. Your expertise in inventory management, shipping, and logistics will enable you to navigate complex customer requests and ensure timely delivery of materials.

Key Responsibilities:

* Manage LP inventory at a CDC, including purchasing, inventory rotation, and forecasting

• Develop and maintain positive customer relationships through regular communication, issue resolution, and proactive problem-solving
• Coordinate shipping and delivery of materials, including negotiating and quoting shipping rates
• Oversee inventory, including analyzing trends, receiving/shipping, coordinating movement between mills and distribution centers, reporting, and paperwork
• Prepare, enter, update, and change sales orders
• Work with customers on orders, shipping, invoicing, and technical service, including calling customers to solicit orders
• Prepare and track invoices, purchase orders, rebates, and other accounting/customer service forms
• Prepare reports for business transactions

What You'll Need to Succeed:

* 2-3 years' demonstrated sales or customer service experience

• Experience with forest products or manufacturing industry desirable
• Or any equivalent combination of education and experience that demonstrates the ability to perform responsibilities of this position
• Ability to accurately forecast inventory requirements according to historical demand and business forecasts
• Knowledge of basic accounting and bookkeeping methods
• Thorough knowledge of LP products
• Thorough knowledge of inventory management
• Knowledge of shipping and transportation methods and rates

Preferred Qualifications:

* Associates' or Bachelors' degree in Business Administration or related field

• Experience with CRM software and inventory management systems
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

Work Environment:

* Hybrid: Office/Remote work

• Collaborative and dynamic team environment
• Opportunities for professional growth and development
• Comprehensive benefits and programs, including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing, and more

Compensation and Benefits:

* Competitive salary

• Comprehensive benefits package, including health and welfare benefits, 401(k) program, and more
• Opportunities for professional growth and development
• Collaborative and dynamic team environment

Why Join arenaflex?

* Arenaflex is a values-driven company that prioritizes the well-being and growth of its employees

• We offer a comprehensive benefits package and opportunities for professional growth and development
• Our collaborative and dynamic team environment fosters innovation and creativity
• We're committed to making a positive impact in the building products industry and beyond

How to Apply:

If you're a motivated and customer-focused individual with a passion for building solutions, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. Apply Now!

Equal Employment Opportunity:

Arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job