Lead Customer Service Representative in Chantilly, VA at arenaflex

Are you a customer service leader with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than arenaflex, a dynamic and growing company in Chantilly, VA. We're seeking a seasoned Lead Customer Service Representative to join our Residential CSR Team and help drive growth in our Residential Department. As a Lead Customer Service Representative at arenaflex, you'll be the face of our company, handling customer complaints, and ensuring that every interaction is a positive one. You'll lead by example, motivating and guiding your team to achieve exceptional results. With a strong focus on customer satisfaction, you'll work closely with our Residential Department to resolve issues, answer questions, and provide top-notch service.

About arenaflex

arenaflex is a leading provider of innovative solutions in the industry. We're committed to delivering exceptional customer experiences, and our team is the driving force behind our success. With a strong focus on growth and development, we offer a dynamic and supportive work environment that fosters collaboration, creativity, and innovation.

Key Responsibilities

As a Lead Customer Service Representative at arenaflex, you'll be responsible for:

• Supervising our Residential CSR Team, providing guidance and support to ensure exceptional customer service
• Handling customer complaints and resolving issues in a timely and professional manner
• Maintaining a positive team atmosphere, promoting a culture of collaboration and respect
• Managing daily tasks and responsibilities, including maintaining our customer database, making daily outbound phone calls, and routing technicians based on location
• Collaborating with our Residential Department to drive growth and improve customer satisfaction
• Providing feedback and coaching to team members to improve performance and achieve goals
• Staying up-to-date on industry trends and best practices to continuously improve customer service

Essential Qualifications

To be successful in this role, you'll need:

• 5+ years of experience in a call center environment, with a proven track record of delivering exceptional customer service
• Strong leadership skills, with the ability to motivate and guide a team
• Excellent communication and interpersonal skills, with the ability to work with customers, team members, and management
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
• Familiarity with main cities and locations in Northern Virginia
• Ability to accurately document information into our customer database (Service Titan)
• Strong typing skills, with the ability to type 70 wpm

Preferred Qualifications

While not required, the following qualifications would be a plus:

• HVAC/Plumbing knowledge or experience in a related field
• Experience with customer relationship management (CRM) software, such as Service Titan
• Certification in customer service or a related field

Benefits and Culture

At arenaflex, we're committed to providing a comprehensive benefits package and a supportive work environment that fosters growth and development. Some of the benefits we offer include:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with match
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education with periodic classes
• A dynamic and supportive work environment that fosters collaboration, creativity, and innovation

Compensation and Location

This is a full-time position with the hours of 8AM-5PM, Monday-Friday, with a one-hour lunch break. Our office is located in Chantilly, VA. The salary range for this position is $18-$20 per hour, plus commission.

How to Apply

If you're a motivated and customer-focused leader looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job