Experienced Customer Support Specialist – Riverside, CA
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Customer Support Specialist in our Riverside, CA location. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, providing product recommendations, and resolving account inquiries. If you're passionate about building strong relationships, have excellent communication skills, and are eager to learn, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leader in our industry, we pride ourselves on our commitment to stability, success, and customer satisfaction. Our company culture values collaboration, innovation, and growth, making us an ideal place for professionals looking to advance their careers.
Why Join arenaflex?
* Learn and Grow: arenaflex offers comprehensive training programs to help you develop your communication and problem-solving skills.
- Develop Your Career: Our professional environment provides opportunities for one-on-one peer mentoring and career advancement.
- Connect with Colleagues: Build strong relationships with your team through regular in-person events and collaborative work settings.
Position Responsibilities
As a Customer Support Specialist, you will be responsible for:
- Processing customer orders and making product recommendations using world-class technology.
- Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Building business relationships with customers over phone, email, and chat.
- Understanding customer needs and recommending arenaflex's best solutions.
- Helping customers navigate arenaflex's website and online ordering.
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match starting day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and nearby walking path.
Work Environment and Culture
Our Riverside, CA location offers a fast-paced and dynamic work environment, with a focus on customer satisfaction and team collaboration. As a Customer Support Specialist, you will be part of a close-knit team that values open communication, mutual respect, and a positive attitude. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
Compensation and Perks
* Competitive hourly rate: $24 - $28 per hour.
- $2 shift differential.
- Opportunities for career growth and advancement.
- Comprehensive benefits package, including health insurance, 401(k), and paid time off.
How to Apply
If you're a motivated and customer-focused individual looking to join a dynamic team, apply now for the Customer Support Specialist position at arenaflex. Don't miss this opportunity to grow your career and make a difference in the lives of our customers. Apply for this job