Customer Success Manager, DFR Majors

Worldwide Salaried Open

Job Description:

Build scalable processes for customer on-boarding and post sales success
Track and manage all implementation projects with large enterprise customers for successful delivery of technology and services
Develop Healthy Customer Relationship through proactive support and cadence based follow ups
Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit customer needs
Create customer Loyalty through proactive support and account management
Advocate for Enterprise customers through deep understanding of their use cases and needs
Lead Quarterly Business Reviews and customer check-ins to ensure existing customers are getting value from Skydio technology
Ensure expansions and renewals through proactive support
Manage ~20 accounts driving adoption to ensure expansions and renewals of book of business

Requirements:

Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
Excellent communication skills, both written and verbal.
Strong focus on project management tools and concepts.
Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
Ability to obtain a Part 107 certificate.

Benefits:

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