[Remote] Associate Systems Analyst - Clinical Help Desk

Note: The job is a remote job and is open to candidates in USA. Dice is considering applicants for the Associate Systems Analyst - Clinical Help Desk position, a role focused on supporting the design, implementation, and maintenance of software systems. The position involves troubleshooting, user training, and project coordination to enhance operational efficiency and ensure system functionality.

Responsibilities

• Assist in Diagnosing and Resolving IT Issues: Support daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed
• Support System Modifications, Implementation, and Testing: Help implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives
• Participate in Functional and Integrated Testing: Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement
• Contribute to System Error Correction and Optimization: Aid in identifying, diagnosing, and correcting system errors to maintain smooth operations and timely resolutions
• Assist with User Security Management: Apply user security settings under the guidance of senior analysts to uphold data integrity and optimize access control
• Collaborate on System Enhancements and Optimization: Work with senior team members to suggest and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices
• Support Data Import/Export and Basic Reporting: Assist in managing data transfers and generating basic reports, contributing to accurate data handling and reporting optimization
• Collaborate Effectively and Proactively Communicate: Work closely with team members, providing clear updates to ensure alignment with project goals
• Effectively Communicate with Business Partners: Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives
• Foster a Positive Team Environment: Contribute to a supportive, respectful, and collaborative work culture
• Demonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvements
• Ensure Reliable Remote Communication: Maintain consistent communication with the team for seamless collaboration
• Project Planning and Scheduling: Help define scope, plan, deliverables, schedules, and milestones
• Coordination: Help oversee a project, acting as a contact for team members, colleagues, and stakeholders to ensure the smooth execution of projects
• Communication: Help ensure proper communication of information within the project team. Including facilitation of regular meetings, documentation of meeting notes and action items
• Documentation and Reporting: Assist with maintaining project documentation, including project scope, plans, reports, and status updates
• Risk Management: Help identify risks, create risk mitigation plans, and ensure contingency measures are in place
• Issue Management: Help identify problems in the project and assists in finding solutions to keep the project on track
• Provide End-User Support and Training: Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems
• Assess User Readiness and Abilities: Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs
• Deliver Systems Support: Offer ongoing end-user systems support to resolve issues and enhance system proficiency
• Content Development: Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives

Skills

• Bachelor's degree in Computer Science, Information Technology or a related field OR two (2) years of relevant experience
• Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology
• Experience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization
• Proficiency in systems administration and providing strategic insights and improvements to business operations
• Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations
• Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance
• Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role
• Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities

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