Experienced Customer Support Specialist – Remote Opportunity at arenaflex
At arenaflex, we're proud to be the national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to join our dynamic team and help us tackle exciting challenges. With a strong presence in multiple locations across the United States, including Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and our headquarters in Seattle, we've been successful in this unique business for over 30 years. Our commitment to advancing technology and business processes has allowed us to stay ahead of the competition.
Job Overview:
As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing an exceptional customer experience. This customer-focused position requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities. You'll work closely with other teams to ensure all necessary tasks are completed on orders, and your attention to detail will be essential in correcting errors, following up with process servers, and providing information and updates.
Key Responsibilities:
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
Qualifications:
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues, and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
Why Join arenaflex?
At arenaflex, we know that a company's success starts with its employees, and we're committed to providing a supportive and inclusive work environment. As a member of our team, you'll enjoy a range of benefits, including:
- Health, Dental, Vision insurance
- 401(k)
- Disability insurance
- Employee assistance program
- Paid time off
- Referral program
- Pay: $12.00 per hour
- * This position is 100 percent remote, located anywhere in Puerto Rico **
What We Offer:
* A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A comprehensive benefits package
- A competitive salary and hourly rate
- A chance to work with a leading company in the filing service of legal documents industry
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
About arenaflex:
arenaflex is a national leader in filing service of legal documents, with a strong presence in multiple locations across the United States. We're committed to advancing technology and business processes to stay ahead of the competition and provide exceptional service to our customers. Join our team today and be part of a dynamic and supportive work environment that's dedicated to excellence.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. If you require accommodations during the application or interview process, please let us know, and we'll do our best to support you.
Contact Us:
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from motivated and talented individuals who share our passion for delivering exceptional service. Apply Job! Apply for this job